Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Alex Teco

Brooklyn,NY

Summary

Dynamic professional with a strong background in customer service and team collaboration, honed at Santa Ana Restaurant & Taqueria. Proven ability to enhance guest experiences through effective communication and multitasking. Bilingual in English and Spanish, I excel in fostering positive relationships and ensuring operational efficiency in fast-paced environments.

Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.

Overview

10
10
years of professional experience

Work History

Manager

Santa Ana Deli & Grocery
10.2015 - Current
  • Supported project management tasks by coordinating schedules and resources effectively.
  • Contributed to process documentation to ensure compliance with organizational standards.
  • Collaborated with cross-functional teams to streamline communication and task execution.
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.

Host

Santa Ana Restaurant & Taquiera
02.2018 - Current
  • Welcomed guests, ensuring smooth entry and a positive first impression.
  • Managed reservations, optimizing seating arrangements for efficient service flow.
  • Coordinated with kitchen and waitstaff to enhance guest experience and service quality.
  • Monitored dining area, addressing guest inquiries and resolving issues promptly.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Education

High School Diploma -

High School For Health Professions & Human Services
Manhattan, NY
06.2017

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Verbal and written communication
  • Bilingual in English/Spanish

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host

Santa Ana Restaurant & Taquiera
02.2018 - Current

Manager

Santa Ana Deli & Grocery
10.2015 - Current

High School Diploma -

High School For Health Professions & Human Services

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