Alex Terry
McDonough,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Operations Supervisor
American Expediting
07.2012 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Excellent problem solving and prioritization skills essential
Recruiter
Apple Courier And Logistics
07.2012 - Current
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Coordinated schedules to arrange management interviews with applicants.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Advertised job opportunities on social media platforms and job boards.
- Developed recruiting strategies to identify qualified candidates and build network.
- Studied job descriptions and qualifications to determine applicant requirements.
- Created engaging job postings that accurately reflected position requirements while showcasing company culture.
Freight Manger
Apple Courier And Logistics
07.2012 - Current
- Negotiated competitive rates with carriers, resulting in reduced shipping costs for the company.
- Analyzed industry trends to develop strategic plans for future growth within the freight department.
- Conducted performance evaluations for staff members, identifying areas for improvement and professional development opportunities.
- Assessed potential risks associated with shipments, developing contingency plans to safeguard goods in transit.
- Established clear communication channels between departments, enhancing teamwork and expediting processes across the organization.
- Developed strong relationships with key vendors, ensuring reliable service and preferential treatment during peak seasons.
- Trained new employees in company procedures and best practices, fostering a cohesive work environment.
- Collaborated with sales teams to ensure timely order fulfillment, contributing to increased revenue growth.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Dispatcher
Apple Courier And Logistics
07.2012 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of over 130 fleet vehicles.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Analyzed customer feedback and provided solutions to improve customer service.
- Scheduled and organized delivery routes.
- Communicated with customers to provide delivery updates and resolution.
Independent Contractor
Beavex
08.2006 - 05.2012
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
Education
Bachelor of Science - Communications
Fort Valley State University
Fort Valley, GA05.2005
Skills
- Task Delegation
- Team Training
- Staff Supervision
- Excellent communication skills with the ability to influence others
- Excellent problem solving and prioritization skills essential
- Ability to multitask and stay organized
- Ability to hold my team accountable
- Ability to generate data from our operating system to pinpoint below standard KPI’s
- CXT Software
- E Courier Software
- New Hire Orientation
- Performance monitoring
- Employee Development
Timeline
Operations Supervisor
American Expediting
07.2012 - Current
Recruiter
Apple Courier And Logistics
07.2012 - Current
Freight Manger
Apple Courier And Logistics
07.2012 - Current
Dispatcher
Apple Courier And Logistics
07.2012 - Current
Independent Contractor
Beavex
08.2006 - 05.2012
Bachelor of Science - Communications
Fort Valley State University
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