Alex Thomas
Bowie,MD
Summary
Dynamic professional with experience at Humana Health Insurance, excelling in customer service and critical thinking. Proven track record in mentoring teams and enhancing operational efficiency through effective training methods. Skilled in conflict resolution and CRM systems, driving member satisfaction and engagement. Committed to fostering growth and collaboration in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Air Conditioning Technician Helper
ASW Mechanical
07.2025 - Current
- Installed new HVAC equipment, including ductwork, compressors, and thermostats, enhancing energy efficiency.
- Assisted in troubleshooting complex mechanical issues, reducing downtime for clients.
Subject Matter Expert
Humana Health Insurance
06.2023 - 07.2025
- Analyzed performance metrics to identify areas for process improvement and operational efficiency.
- Mentored new team members, fostering professional growth through knowledge sharing and support.
- Developed effective training method for new and tenured agents, resulting in improved skillsets and increased member's satisfaction.
Brand Advocate
Aetna Member Service
06.2022 - 07.2023
- Advocated for member engagement through effective communication and personalized service.
- Collaborated with cross-functional teams to enhance member satisfaction and resolve inquiries efficiently.
- Utilized CRM systems to track interactions, ensuring timely follow-up and resolution of member issues.
- Assisted in training new team members on best practices for member advocacy and support processes.
Education
High School Diploma -
Jonathan Grant High School
Skills
- Customer service
- Critical thinking
- Conflict resolution
- Excellent communication
- Team building
- Training and mentoring
Timeline
Air Conditioning Technician Helper
ASW Mechanical
07.2025 - Current
Subject Matter Expert
Humana Health Insurance
06.2023 - 07.2025
Brand Advocate
Aetna Member Service
06.2022 - 07.2023
High School Diploma -
Jonathan Grant High School