Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alex Ticeson

Federal Way,WA

Summary

Dedicated Executive Assistant professional with successful experience in fast-paced office settings, providing administrative support services. Experienced in using variety of software applications, calendar management, and travel coordination. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Proficient in documentation, expense tracking and recordkeeping. Successful at managing everything from maintenance to financial needs. Experienced with overseeing multiple projects simultaneously. Salesforce, G-Suite, and Oracle experience.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Executive Assistant

Northwest Superior Cleaning
03.2020 - Current
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity
  • Promoted team productivity by keeping supplies organized and well-stocked
  • Screened calls and emails and initiated actions to respond or direct messages for managers
  • Organized and coordinated conferences and monthly meetings.
  • Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Upheld strict timetables by maintaining accurate, balanced calendars.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Used advanced software to prepare documents, reports, and presentations.
  • Took notes and dictation at meetings.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Wrote reports, executive summaries and newsletters.
  • Used QuickBooks to produce monthly invoices, reports, and other deliverables.
  • Handled confidential and sensitive information with discretion and tact.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Worked on over 10 vender contracts and Bidding with the City of Seattle, City Bellevue, City of Renton and King County.
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Manage CEO & Founder, Travel, schedule, expenses, and meetings.

Operations Assistant

Downtown Emergency Service Center
04.2020 - 03.2023
  • Provided direction and guidance to internal teams in order to achieve targets.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Oversaw day-to-day operations of large teams across several sites.
  • Collaborated with area managers to evaluate needs and optimize operational plans.
  • Assisted operations manager with planning of routine operations and special projects.
  • Managed and maintained file system covering expenses, reports and support documentation.
  • Prepared and proofread reports detailing operations activities.
  • Conducted inspections of facility and executed corrective actions to optimize safety and sanitation.
  • Understood key performance indicators and usage to drive results through factory-driven processes.
  • Executed record filing system to improve document organization and management.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Provided administrative support with accurate document preparation and data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Sales Associate

Fred Meyer
11.2017 - 01.2023
  • E- Commerce
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Tracked stock using company inventory management software
  • Maintained records related to sales, returns and inventory availability
  • Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
  • Managed over 30 incoming calls per day from customers
  • Answer emails from district offices

Radio DJ/ Marketing Assistant

Hip Hop National Radio
06.2012 - 04.2017
  • Created engaging content for Twitter, Facebook and Instagram.
  • Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
  • Compiled product, market and customer data to generate informed sales and profit projections.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
  • Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales.
  • Managed workflow between staff, coordinating documents, planning and creative material distribution.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Conducted consumer data analysis on products to assist with promotional campaigns.
  • Sourced vendors for services such as video production and materials to complete marketing objectives.
  • Set up, completed and tracked customer surveys for local, regional and national campaigns.
  • Tracked schedules, expenses and communication between project stakeholders.

Education

High School Diploma -

Decatur High School
Federal Way, WA
06.2012

Skills

  • Clerical Support
  • Business Writing
  • Public Relations
  • Customer Service
  • Advanced MS Office Suite Knowledge
  • Sales Plan Implementation
  • PC Proficiency
  • Document Retrieval
  • Data Entry Documentation
  • Excel Spreadsheets
  • Back Office Operations
  • Meeting Minutes
  • Workflow Planning
  • Project Coordination
  • Meeting Support
  • Project Planning

Certification

Heart Saver/AED Certification First Aid Certification Certified Nurses Aide CPR certified through American Heart Association OSHA Certified Bloodborne Pathogens Certified Restorative Care Certified Biohazard cleaning Certified Medical Cleaning Certified

Timeline

Operations Assistant

Downtown Emergency Service Center
04.2020 - 03.2023

Executive Assistant

Northwest Superior Cleaning
03.2020 - Current

Sales Associate

Fred Meyer
11.2017 - 01.2023

Radio DJ/ Marketing Assistant

Hip Hop National Radio
06.2012 - 04.2017

High School Diploma -

Decatur High School

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Alex Ticeson