Alex Towns
Billing & Collections Specialists
Alpharetta,GA
Summary
Dynamic Billing and Collections Specialist with over 16 of billing experience transforming complex billing processes into seamless transactions. Adept at navigating the intricacies of accounts receivable with a keen eye for detail and a knack for negotiation. Known for turning overdue invoices into timely payments with a blend of tenacity and charm. Proficient in leveraging technology to enhance efficiency and accuracy, while fostering strong client relationships that encourage prompt payment. A proactive problem-solver who thrives in fast-paced environments, ensuring cash flow remains steady while increasing profit margins.
Overview
7
7
years of professional experience
Work History
Billing Coordinator
Talitrix
Alpharetta, GA
11.2023 - 12.2024
- Collected over 200,000 small balances in first 83 days
- Enhanced data integrity by implementing strict quality control measures on all billable items
- Recorded 40,000 in first 2 weeks
- Collected 75,000 in total month sales in 30 days
- Collections assisted with Fulton County overcrowding of Fulton County pretrial project services by negotiating with clients
- Declined overcrowding in 35 jurisdictions in Ga by 15-25%
- Monitored high profile defendants and high-risk level offenders
- Maintained accounting ledgers by verifying and posting account transactions.
- Developed comprehensive reports to track progress, identify trends, and inform decision-making processes
- Corresponded with District Attorney & Superior Courts for pre indictment revocation calendars to determine deactivation of devices
- Corrected, voided and stopped recurring invoices via QuickBooks and Stripe Online
- Used Salesforce to correlate correct billing cycle towards client accounts to ensure accuracy of projection and subtotals in Stripe billing
- Reviewed caseloads to manage reconciliation process appropriately
- Spoke with attorneys while filtering district attorneys and case managers over high-profile cases
- Created tickets via Salesforce for case managers to deploy team staff member to attend
- Alerted courts or case managers of device tampers and noncompliant clients on account issue
- Processed card information through QuickBooks for arrear payments per ankle monitor device
- Applied, voided, deleted refunded payments and invoices towards client accounts via Stripe
- Coordinated with sales team to ensure accurate billing of customers.
- Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
- Prepared accounts for financial audits and supported audit process.
Senior Collection Specialist
Empower Brands
Alpharetta, GA
07.2023 - 11.2023
- Emailing insurance carrier insurance contacts invoices regarding delinquent accounts on jobs performed by service
- Identified proper contacts through contractual agreements regarding insurance payments and correcting their status via MS Excel
- Adjusting spreadsheets for correcting accounting of customer jobs provided
- Alerting and adjusting invoices and email contractor work authorization agreements to create clarity on customer jobs
- Created excel tables to signify and relate accurate account data for payroll and collection departments
- Identified incorrect invoices and adjusted spreadsheets to reflect account status
- Used correct formulas via Excel to calculate refund amounts and payment averages
- Notated customer complaints for resolution before and after job duty to correct invoicing
- Managed accounts receivable process, ensuring accurate and timely recording of financial transactions
- Created and maintained comprehensive spreadsheets to track outstanding invoices, payment schedules, and customer payment history
- Developed automated Excel templates for invoice generation, reducing processing time by 30%
- Used V Lookup to retrieve specific information from AR system, outstanding balances, customer ID's, invoice numbers etc
- Adhered to all federal, state, and local laws governing debt collection practices
- Analyzed customer payment patterns and trends to identify potential issues
- Conducted regular reviews of internal policies and procedures related to collections activities
- Developed and maintained relationships with customers to facilitate collections process
Commercial Recovery Specialist
C2C Resources, LLC
09.2021 - 06.2023
- Collected over 17,000 first month (small bal)
- Promoted to Senior Recovery Specialist in one month
- Collected customer data for bank transfer wires with customer from client for past due invoices, other forms include submission of classified information via credit/debit, ACH check
- Assisted disabled senior customers with correct payments to client and
- Team Oversight ensured customer care while satisfying clients’ needs
- Familiar clients include industrial supplies, rental, lease agreements, merchant apps, waste rentals, medical equipment, business/sales tax owner/brokered car shipments, NSF bad check writing prosecution
- Utilized advanced Microsoft Excel functions and formulas to analyze and reconcile accounts receivable data
- Communicated with high level business executives overseas and nationally to secure invoice payment for Fortune 500 companies
- Promoted to mid balance first 40 days with company
- Prepared proper paperwork and evidence for client attorneys for legal evaluation to acquire successful judgments or necessary bank levies and liens
- Successfully countered arguments with knowledge of purchase orders and contractual agreements for payment to be remitted to client
- Increased client sales due to high successful level collection activity reported 400,000 increased revenues in client sales first 60 days
- Reported accurate information to sales for client transparency on delinquent accounts
- Provided documents for legal aides and client attorneys to perform writ of executions and attorney receivership fee proposals for clients
- Prepared documentation for alcohol licensing boards for recommendation of revocation of liquor licensing
- Collected on NSF/Fraudulently manipulated check issuers and individuals of bad check writing mid balance
- Knowledgeable of law and statutes of bad check writing laws in particular states
- Collected on brokered freight shipments from trustee and cosignees with POD's and EPOD's
- Provided notations for account clarity while creating aging reports to keep client/sales updated
- Located business owners, executive officers, power of attorney through skip tracing and Secretary of State search for verification of ownership
- Prepared account for client reps for fire code revocations/violations for city Fire Marshall's for failure of non payment000 mid balance (1st month in mid bal)
- Credited accounts due to client reconciliation for returned equipment for proper adjustment of invoice balances
Collections Manager
Cenlar FSB
09.2019 - 08.2021
- Conferred with client via telephone to determine reasons for delinquency on unpaid accounts
- Located unpaid and monitored accounts using different automated systems
- Skip traced accounts to verify and obtain information for file records
- Persuaded account owners to pay accounts following FDCPA and FCRA law and policy
- Gave accurate detailed account of collection efforts via phone with clients on recorded phone calls
- Performed administrative duties such as erasure and holding of sensitive client information, damage control of disgruntled clients to ensure customer care
- Dispersed account portfolios properly and provided proper guidance of special accounts
- Worked remotely with law offices and attorney for disable and elderly clients
Collections Specialist
CAC Financial Global Management Company
01.2018 - 07.2019
- Generated well over goal amount monthly
- Made up to 150/200 outbound calls per day
- Negotiated proper terms to ensure contractor fulfilment
- Strictly adhered to FDCPA and regulations
- Establishes communicative control with clients without hassle
- Diffused calls with legal representatives as well as customers
- Reached monthly goal requirements
Education
GED -
Gwinnett Technical College
Lawrenceville, GA06-2007
Skills
- Payment Posting
- Accounts Receivable Management
- Data Entry Proficiency
- Conflict Resolution
- Invoicing Proficiency
- Customer Engagement
- Audit Procedures
- Month-End Closing Procedures
- Collection Practices
- Insurance Verification
- Payment Processing
- Dispute Negotiation
- Bank Statement Reconciliation
- Debt Management
- Bookkeeping
- Correspondence Preparation
- Negotiation
- Account Management
- Accounts Receivable
- Medical Collection
- Conditional formatting
- Macros
- Financial modeling
- Saleforce Knowledgeable
- Oracle
- Sage
- Scram
- File management
- Billing cycle management
- Skiptracing Expertise
- Document analysis
- QuickBooks knowledgeable
- HIPAA Certified
- Payment Processing
- Microsoft Excel: Advanced functions (VLOOKUP, SUMIF, COUNTIF), pivot, tables, data validation
Timeline
Billing Coordinator
Talitrix
11.2023 - 12.2024
Senior Collection Specialist
Empower Brands
07.2023 - 11.2023
Commercial Recovery Specialist
C2C Resources, LLC
09.2021 - 06.2023
Collections Manager
Cenlar FSB
09.2019 - 08.2021
Collections Specialist
CAC Financial Global Management Company
01.2018 - 07.2019
GED -
Gwinnett Technical College
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