Alex Tran
Santa Ana,CA
Summary
Amicable, Audiovisual Technician aiming to fulfill an opportunity where background in events and troubleshooting is aptly utilized. Skilled in offering superior, quality-driven service for clients. Offering a strong background in communicating with clients to foster loyalty and satisfaction. Committed to helping make events safe and smooth. Well-versed in coordinating projects with contractors and project managers for quality system installations and timely project completion. Detail-oriented audiovisual professional with years of life experience. Skilled in host of functions, including installation and testing of cabling, equipment and audiovisual systems, running events solo and alongside a team.
Overview
4
4
years of professional experience
Work History
Audio Visual Specialist
UCI Applied Innovation
07.2022 - Current
- Monitored and repaired audio, video, control systems and video conferencing equipment for Beall Applied Innovation events.
- Pulled and terminated variety of cables.
- Performed tasks by using proper tools, materials, methods and safe practices in accordance with best industry practices.
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Performed service and system maintenance as directed- LED Board replacement, Hyperwall screens, chip board, and mic equipment.
- Pulled low-voltage cabling according to industry practices.
- Adhered to safety protocols while installing projectors, displays and speakers.
- Interfaced with clients to explain operation and instill confidence in installed systems- conducted dry runs of events.
- Commended by management for continuous punctuality and superior performance.
- Led small crew of audio-video installation team members.
- Correctly read and interpreted audio-visual diagrams.
- Tested and repaired system circuit boards to component level using variety of instruments.
- Fostered workplace safety and efficiency by identifying potential hazards and promoting workplace safety to team members.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Answered questions and provided information to both internal staff and clients about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for multiple employees.
- Provided technical support to Beall Applied Innovation's start up and entrepreneurial clients.
- Maintained and operated AV equipment for use during internal presentations and client-facing events.
- Collaborated with HR department to design standardized onboarding processes and training assets.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Used ticketing systems to manage and process support actions and requests.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained TB's throughout the building, preforming repair tasks such as soldering when required.
- Operated Hyper-wall displays, audio levels, stage lighting, wireless mics, PTZ cameras, and screen content during events.
- Maintained computer equipment in building including, Lab PCs, Conference rooms, Zoom Rooms; Imaging computers, updating software, upgrading hardware, running diagnostics
Opperator
Blizzard Entertainment
03.2019 - 07.2022
- Extensive experience with access control systems including S2 Netbox, Lenel, NC4 Travel Tracker
- Experience with CCTV systems such as ONSSI
- Oversee access control systems for seven Blizzard locations globally
- Investigate alarms and respond by sending security patrols or alerting fire or police services as needed
- Troubleshoot camera and access control issues.
- Camera server maintenance
- Compile and audit Daily Access reports for all Blizzard sites
- Assist company employees in all concerns that pertain to safety and security
- Developed solutions to security issues such as temperature, humidity, vandalism and natural disasters.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Conducted IT audit assessments for systems or applications to recommend solutions to mitigate risks.
- Collaborated with external vendors to perform penetration tests on network devices, operating systems and databases.
- Assessed threats, risks and vulnerabilities from emerging security issues to advise pertinent stakeholders on appropriate measures.
- Analyzed security policies for usefulness and value to suggest security policy improvements.
- Designed tests and tools to break into security-protected applications and networks to probe for vulnerabilities.
- Recommended IT security improvements to achieve system confidentiality, integrity and availability.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Education
Google Certification- Technical Fundamentals - Information Technology
Google Certifications
Google Certificates Online CE11.2022
Associate of Arts - History And Philosophy of Science And Technology
Orange Coast College
Costa Mesa, CA12.2018
Certificate - Information Technology
Certiport Information Technology Specialist
OnlineSkills
- Complex Problem-Solving
- Critical Thinking
- Live Events
- Recording Equipment Operation
- Troubleshooting Techniques
- Time Management
- Circuit Board Repair
- Safety Protocols
- Low-Voltage Cabling
- Cable Pulling
- Video Conferencing
- Technical Assistance
- Active Listening
- Audio Engineering
- Atlassian JIRA
- JIRA Software
- JIRA Systems
- Onssi (IP Video Management Software)
- Flexible and Adaptable
- G-Suite
- Computer Software
- PC Configuration
- Power Supplies
- IT Systems Support
- Skilled in Climbing
- Business Intelligence Project Management
- Active Listening Skills
- Interpersonal Communication Skills
- Operating Procedures and Policies
- Team Recruiting and Onboarding
Hobbies
Video games
PC building and designing custom PC's
Languages
English
Native or Bilingual
Vietnamese
Limited Working
Timeline
Audio Visual Specialist
UCI Applied Innovation
07.2022 - Current
Opperator
Blizzard Entertainment
03.2019 - 07.2022
Google Certification- Technical Fundamentals - Information Technology
Google Certifications
Associate of Arts - History And Philosophy of Science And Technology
Orange Coast College
Certificate - Information Technology
Certiport Information Technology Specialist
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