ALEX TUINEI
Salt Lake City
Summary
Results-driven Crew Chief with strong expertise in crew supervision and safety compliance. Demonstrated ability to enhance team efficiency and maintain a positive work environment. Skilled in operational management and adherence to safety protocols, ensuring high productivity and effective task completion. Committed to leveraging leadership and problem-solving skills to drive team success and project excellence.
Overview
38
38
years of professional experience
2
2
Certifications
Work History
Crew Chief - Ramp Supervisor
American Airlines
Salt Lake City
08.2013 - Current
- Supervised crew members, ensuring adherence to operational protocols and safety standards.
- Optimized schedules to enhance team efficiency and support flight operations effectively.
- Created training programs to elevate team performance and skill levels.
- Resolved conflicts within the team, fostering a positive work environment.
- Ensured compliance with safety regulations at all operational phases.
- Collaborated with management to refine workflows and boost efficiency.
- Provided cross-training to maintain flexibility in key roles.
- Managed daily team operations for successful task completion.
Customer Service Represenative /Lead PBX Operator
Federal Government - Veteran's Administration
Salt Lake City
02.2009 - 07.2013
- Led team of customer service representatives, achieving improved service delivery and customer satisfaction.
- Facilitated cross-department collaboration to streamline processes and promptly resolve customer issues.
- Trained new employees on best practices and operational procedures, ensuring consistency in service.
- Assisted customers in resolving inquiries or complaints through various communication channels.
- Resolved escalated issues from customers and other departments effectively.
- Executed process improvement initiatives, reducing response times for customer inquiries significantly.
- Monitored daily call volumes, adjusting staffing schedules to meet demand.
- Performed quality assurance reviews of calls and emails to ensure adherence to established standards.
Operations Manager
Federal Express, FedEx
Beverly Hills
06.1988 - 09.1999
- Supervised daily workflow to maximize employee productivity and uphold quality standards.
- Directed operations by implementing strategic initiatives to meet business goals.
- Monitored process efficiency, team performance, and customer service improvements.
- Managed recruitment, onboarding, and training of staff to fulfill operational needs.
- Resolved customer complaints promptly to maintain optimal satisfaction levels.
- Ensured compliance with safety regulations, fostering a secure work environment.
- Analyzed daily reports to identify trends in production performance metrics.
- Provided guidance and support to operations staff, enhancing their skills and effectiveness.
Education
Associate of Science - Medical Social Work
Stevens-Henager College
Murray, UT07-2011
Some College (No Degree) - Criminal Justice
Salt Lake Community College
Salt Lake City, UTSkills
- Crew supervision and training
- Safety compliance and procedures
- Schedule optimization and efficiency
- Conflict resolution and problem solving
- Workflow improvement and performance monitoring
- Customer service management and relationship building
- Staff recruitment and development
- Quality assurance and incident management
- Effective communication and interpersonal skills
- Cross-training initiatives and team building
- Disaster preparation and strategic planning
- Inventory management and physical stamina
Certification
Fork Lift
References
References available upon request.
Timeline
Crew Chief - Ramp Supervisor
American Airlines
08.2013 - Current
Customer Service Represenative /Lead PBX Operator
Federal Government - Veteran's Administration
02.2009 - 07.2013
Operations Manager
Federal Express, FedEx
06.1988 - 09.1999
Associate of Science - Medical Social Work
Stevens-Henager College
Some College (No Degree) - Criminal Justice
Salt Lake Community College