Summary
Overview
Work History
Education
Skills
Timeline
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ALEX VANG

Saint Francis,MN

Summary

Experienced administrative assistant with a reputation for delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and ability to make sound decisions while managing multiple tasks. Self-motivated and excels both independently and as part of a team.

Overview

3
3
years of professional experience

Work History

Clinic Office Assistant / Front Desk Receptionist

North Memorial
05.2024 - Current
  • Serve as the primary point of contact for patients, providing front-line support for urgent care and primary care services and ensuring a smooth check-in process for new and established patients.
  • Manage the scheduling of patient appointments, including coordinating new patient registrations and follow-up visits, utilizing the Epic electronic health record (EHR) system to optimize appointment flow.
  • Accurately verify patient demographics, insurance information, and medical history, ensuring all patient data is up-to-date and complete before appointments.
  • Maintain strict confidentiality of patient information in compliance with HIPAA regulations, safeguard sensitive medical records, and facilitate the proper handling of patient documents.
  • Collaborate directly with providers in urgent and primary care settings, ensuring seamless communication between clinical and administrative teams to support patient care and operational efficiency.
  • Process and manage incoming patient referrals, including entering relevant medical data into Epic and coordinating with appropriate departments for follow-up care.
  • Handle patient inquiries via phone and in person, offering assistance with appointment scheduling, insurance inquiries, and general clinical questions while ensuring a professional and compassionate patient experience.
  • Assist in managing clinical workflow by preparing patient charts, verifying information, and ensuring all necessary documentation is present before patient visits.
  • Support front desk operations, including collecting co-pays, processing payments, and generating financial records for insurance verification and billing purposes.
  • Provide administrative assistance with filing, faxing, and updating patient records as required, while maintaining an organized and efficient office environment.
  • Ensure adherence to clinic protocols and policies, assisting in the execution of daily administrative functions while maintaining a high standard of service and confidentiality.
  • Streamlined patient check-in and check-out processes, implementing an electronic system that reduced wait times by 30% and improved patient satisfaction scores.

Phlebotomist

Biolife Plasma Donation Center
07.2022 - 01.2024
  • Collected blood from veins using a vacuum tube, syringe, or butterfly venipuncture methods.
  • Upheld data security and compliance with HIPAA protocols through multiple identification points and document verification.
  • Assessed veins, using judgment and accommodating patient preference.
  • Collected, stored, and prepared blood samples for laboratory testing per written specifications and established protocols.
  • Maintained accuracy and confidentiality through proper chart management in the EMR system.
  • Handled centrifuging, pipetting, and preparation for sending out.
  • Created accurate labels and updated system records with patient sample information and details.
  • Gathered blood samples from patients for tests and transfusions.
  • Applied pressure at the site, stopping bleeding before bandaging.
  • Monitored patient for adverse reaction and used appropriate intervention.
  • Selected vein, avoiding the base of the inner wrist and other high-risk areas.
  • Minimized patient discomfort using physical techniques and friendly communication.
  • Upheld data security and HIPAA compliance using multiple identification points and document verification.
  • Responded to questions and concerns of patients and resolved issues.
  • Conducted blood counts with heel or finger stick capillary draws.
  • Helped clinical staff with urgent diagnostic needs, prioritizing STAT tests.
  • Secured records of test results to maintain confidentiality and privacy.
  • Labeled samples with the medical record number before delivering to the lab.
  • Verified matching tube, patient, and test information, carefully checking all details at each stage.
  • Checked the patient's information and medical record number on a computer database before collecting blood and plasma samples.
  • Kept individuals safe and comfortable during blood and plasma donations.

Desktop Support Technician

Empower AI
08.2022 - 04.2023
  • Maintained 200+ computers with various operating systems (Windows 10, Linux, iOS); Upgraded them when needed; repaired computer hardware.
  • Assisted employees with any technical concerns, tested and integrated new software, and identified and executed any corrections.
  • Answering helpdesk calls and responding to voicemails promptly.
  • Greet customers and assist in creating and updating IT support tickets (Remedy) per defined service-level agreements. Evaluating, prioritizing, solving, and escalating tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required.
  • Maintaining ownership of service tickets throughout the life span of the support request.
  • Assigning ticket severity by walking customers through a series of troubleshooting steps to determine the severity and nature of reported IT problems.
  • Updating and maintaining service work notes.
  • Establishing a high level of personal credibility and building strong relationships, consulting with the immediate supervisor or higher-level IT specialists on possible solutions.
  • Collaborating and following up with technicians to resolve requests, and provide status updates on outstanding support tickets, providing updates, status, and completion information to management, following up with users/customers to ensure resolution of issues.

Education

Associate in information technology - Information in Cyber Security

Dunwoody College
Minneapolis, Mn
01.2022

Skills

  • Proficient in presenting complex information
  • Electronic health records administration
  • Excel data management
  • Skilled in coordinating patient schedules
  • Professional conduct
  • Adept at managing administrative tasks
  • Customer-focused technical assistance
  • CRM expertise
  • Bilingual in English and Hmong
  • Skilled in using Microsoft Office tools

Timeline

Clinic Office Assistant / Front Desk Receptionist

North Memorial
05.2024 - Current

Desktop Support Technician

Empower AI
08.2022 - 04.2023

Phlebotomist

Biolife Plasma Donation Center
07.2022 - 01.2024

Associate in information technology - Information in Cyber Security

Dunwoody College

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