Summary
Overview
Work History
Education
Skills
Timeline
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Alex Vazquez

Mount Pleasant,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Forward-thinking team leader. Uses independent decision-making skills and sound judgement to positively impact company success.

Overview

12
12
years of professional experience

Work History

Sales

Roadclipper Enterprises DBA Work Trailers
Pittsburg, TX
06.2023 - Current
  • Educated customers about products and services offered by the company.
  • Assisted customers in selecting appropriate products or services for their needs.
  • Maintained accurate records of customer interactions and transactions.
  • Provided personalized service to build relationships with customers.
  • Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Negotiated deals and handled complaints or objections.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Identified customer needs by asking questions and advising on best solutions.
  • Produced sales documents, finalized deals and filed records.
  • Monitored inventory levels and placed orders as needed.

Customer Service Manager

Roadclipper Enteprises DBA Diamond C Trailers
Mt Pleasant, TX
01.2022 - 06.2023
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Monitored phone calls to provide feedback and coaching.
  • Conducted research and reviewed findings to solve customer issues.

Warranty Manager

Roadclipper Enterprises DBA Diamond C Trailers
Mt Pleasant, TX
02.2021 - 12.2021
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Collaborated with fellow team members to manage large volume of claims.
  • Examined claims, records and procedures to grant approval of coverage.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Handled modification and updating of policies.
  • Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
  • Precisely calculated refunds, premiums and adjustments.
  • Signed payment approvals accepted claims.

Purchasing Agent

Roadclipper Enterprises Diamond C Trailers
Mt Pleasant, TX
06.2020 - 02.2021
  • Prepared purchase orders and sent to distributors and suppliers.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Sourced new vendors for purchasing needs.
  • Researched potential products, vendors and services to compare price and quality.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Considered optimum order quantities and stocking levels when ordering inventory.
  • Managed monthly purchase order shipments by deadline and cancellation dates.
  • Researched materials offerings from new suppliers to obtain most competitive pricing.
  • Analyzed competitive prices, products and market-related information.
  • Negotiated prices for materials with distributors, agreeing on mutually beneficial deals.
  • Analyzed data to optimize inventory turns and maintain sufficient inventory, meeting customer demands
  • Analyzed vendor performance, reviewed compliance and communicated corrective action requirements to vendors.
  • Attended events, shows and exhibitions to network with vendors and view new products.
  • Collected operations data and created spreadsheets detailing trends.
  • Built competitive bidding environment with broad range of suppliers.
  • Worked with local and national accounts to facilitate [Type] sales.
  • Managed team of 2 direct reports.

Purchasing Agent

PJ Trailers
Sumner, TX
04.2017 - 04.2020
  • Prepared purchase orders and sent to distributors and suppliers.
  • Contacted vendors to determine order status and communicate discrepancies with shipments.
  • Sourced new vendors for purchasing needs.
  • Researched potential products, vendors and services to compare price and quality.
  • Verified warehouse received accurate and timely inventory by regularly consulting database.
  • Considered optimum order quantities and stocking levels when ordering inventory.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors.
  • Analyzed competitive prices, products and market-related information.
  • Negotiated prices for materials with distributors, agreeing on mutually beneficial deals.
  • Conducted market research to determine appropriate pricing.
  • Analyzed vendor performance, reviewed compliance and communicated corrective action requirements to vendors.
  • Collected operations data and created spreadsheets detailing trends.
  • Prepared financial reports to include sales, profit margin and expenses.
  • Worked with local and national accounts to facilitate [Type] sales.

Production Manager

PJ Trailers
Sumner, TX
01.2014 - 04.2017
  • Planned production operations while establishing priorities and sequences for manufacturing processes.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Monitored staff training and output to meet compliance, productivity and revenue goals.
  • Scheduled staff work assignments, rotations and overtime.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Coached and mentored employees to develop and enhance career skills.
  • Collaborated with leadership to develop production department budget and forecast.
  • Supported audit reviews and initiated corrective actions.

Customer Service Representative

TruSmart Energy
Dallas, TX
12.2012 - 01.2014
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Set up and activated customer accounts.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Education

High School Diploma -

Mount Pleasant High School
Mount Pleasant, TX
05.2012

Associate of Arts -

Northeast Texas Community College
Mount Pleasant, TX

Skills

  • Superior computer skills
  • Customer Engagement
  • Account Management
  • Relationship selling
  • Sales process
  • Deal negotiation
  • Business Development
  • Sales analytics
  • Customer care
  • Product description
  • Cold-calling
  • Up-selling
  • Closing Techniques
  • Call Center Operations
  • Client relations and retention
  • Cross-functional collaboration
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Product Knowledge
  • Skilled multi-tasker
  • Bilingual
  • Highly knowledgeable in the Trailer industry

Timeline

Sales

Roadclipper Enterprises DBA Work Trailers
06.2023 - Current

Customer Service Manager

Roadclipper Enteprises DBA Diamond C Trailers
01.2022 - 06.2023

Warranty Manager

Roadclipper Enterprises DBA Diamond C Trailers
02.2021 - 12.2021

Purchasing Agent

Roadclipper Enterprises Diamond C Trailers
06.2020 - 02.2021

Purchasing Agent

PJ Trailers
04.2017 - 04.2020

Production Manager

PJ Trailers
01.2014 - 04.2017

Customer Service Representative

TruSmart Energy
12.2012 - 01.2014

High School Diploma -

Mount Pleasant High School

Associate of Arts -

Northeast Texas Community College

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Alex Vazquez