ALEX VELAZQUEZ
536 Pine Forest Trl, Orange Park,FL
Summary
Dedicated and compassionate Registered Nurse with over 5 years of nursing experience providing individualized holistic patient-centered care. Committed to delivering best-in-class healthcare through effective nursing interventions, education, and counseling. Proven leadership focused on increasing, enhancing, and improving teamwork, patient care, satisfaction, and health outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Registered Nurse
CVS Healthcare
01.2022 - 08.2023
- Conducted all activities related to assessments, screenings, and treatment of COVID-19-positive patients in a fast-paced environment, averaging 70 patients daily
- Evaluated medical guidelines and insurance benefit coverage to determine the appropriateness of services.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Completed patient registration in EPIC electronic health record (EHR), data entry, insurance verification, point of care testing, specimen collection/processing, notification of patient's results, and education and counseling of patient's plan of care based on test results.
- Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
- Trained new nurses in new healthcare standards and operational procedures.
Bilingual RN Care Coach – Case Manager
Conviva Care Center
02.2023 - 04.2023
- Implemented physician-approved care plans for patients in the Care Coordination System
- Coordinated and evaluated the management of patients with acute and chronic conditions, as well as patients discharged from acute care facilities, for continuation and achievement of high-quality care
- Record patient care and progress on appropriate documents, including patient-specific care plans in e-CW
- Educated patients and families regarding patient disease processes and procedures that will directly affect the patient.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
- Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options, progress updates, home and community resources available.
- Coordinated discharge planning efforts with social workers and other multidisciplinary team members for smooth transitions post-hospitalization to long term care facilities.
RN-Patient Care II (Bariatric/Med-Surg/Telemetry)
Memorial Hospital West
01.2020 - 08.2021
- Cared for COVID-19 patients, bariatric surgery, congestive heart failure, renal failure, and diabetic patients in a 42-bed unit, supporting fellow nurses in delivering outstanding treatment to patients
- Educated patients and families on medical-surgical procedures, therapeutic regimens, and pain management techniques
- Managed daily caseload of 6 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care
- Used Epic software to document the patients' plan of care, considering nursing interventions, diagnosis, expected patient outcomes, and discharge planning
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms
- Managed patients' pain by implementing pharmacological and non-pharmacological pain management interventions
- Collaborated daily with a seven-person interdisciplinary team to achieve optimum patient care, boosting patient satisfaction scores above 93%
- Coordinated post-discharge/outpatient care for patients with the unit's case manager and social worker, ensuring completion of documents and insurance verification for benefits coverage and referring for state assistance for the underinsured.
Supervisory Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
12.2011 - 07.2015
- Supervised and trained 6 Dept
- Of Defense (DoD) contractors and 6 Federal Health Care Center (FHCC) employees in the use of VA and DoD scheduling systems and electronic health records
- Performed clerical duties such as word processing, data entry, answering phones, and filing
- Monitored the Veterans Affairs Telephone Advice Clinic (TAC line) and directed calls to TAC nurses for nursing support
- Supervised the FHCC's appointment scheduling center
- Called an average of 300 patients per week for reminders of clinical appointments and changes to existing appointments
- Member of the Process Improvement Team at the FHCC, streamlined the appointment scheduling process for veterans and their beneficiaries, reducing the call wait times from 4 minutes to 45 seconds
- Member of the clinical template utilization review
- Adjusted physician's schedules and reviewed productivity at the end of the month to maximize clinical utilization and physician productivity
- Oriented and trained new staff on proper procedures and policies.
Senior Military Instructor – Master Training Specialist
US Navy Hospital Corps School
04.2008 - 11.2011
- Created and developed lesson plans to meet students' academic needs
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work
- Developed and implemented classroom routines to address varying student needs
- Instructed and evaluated the laboratory curriculum, including venipuncture, intravenous catheter insertion, C-spine immobilization, spine board loading and transport, splinting musculoskeletal injuries, and wound care
- Training Site Faculty - facilitated the American Heart Association Basic Life Support for Healthcare Providers course to staff instructors and over 3,000 students annually.
Education
Doctor of Nursing Practice - Family Nurse Practitioner (In Progress)
Baylor University
Dallas, TX05.2027
Bachelor of Science: Nursing -
University of Wisconsin - Milwaukee
Milwaukee, WI05.2019
Associate of Arts: Health Administration -
Coastline Community College
Fountain Valley, CA12.2010
Skills
- Accurate EMR Documentation
- Clear Patient Communication
- Clinical Experience Utilization Management
- Discharge Planning Coordination
- Critical Thinking Skills
- Treatment of Acute & Chronic Conditions
- Excellent Customer Service
- Organization & Management
- Microsoft Office System use
- Independent Decision-Making
- Attention to Detail
- Patient Assessment
Certification
- American Heart Association BLS Certified, 06/2025
- Florida Registered Nurse Multistate License, 9524991, 04/2025
Veteran Status
U.S. NAVY Veteran - Fleet Marine Force Corpsman
Proficiency
Proficient with Microsoft Office including Word, Outlook, Excel, and PowerPoint
Awards
Bronze Star Medal with Valor recipient – Operation Iraqi Freedom
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual RN Care Coach – Case Manager
Conviva Care Center
02.2023 - 04.2023
Registered Nurse
CVS Healthcare
01.2022 - 08.2023
RN-Patient Care II (Bariatric/Med-Surg/Telemetry)
Memorial Hospital West
01.2020 - 08.2021
Supervisory Medical Support Assistant
Captain James A. Lovell Federal Health Care Center
12.2011 - 07.2015
Senior Military Instructor – Master Training Specialist
US Navy Hospital Corps School
04.2008 - 11.2011
Doctor of Nursing Practice - Family Nurse Practitioner (In Progress)
Baylor University
Bachelor of Science: Nursing -
University of Wisconsin - Milwaukee
Associate of Arts: Health Administration -
Coastline Community College