Executive leader with deep experience driving organizational success and fostering collaboration. Skilled in strategic planning, financial oversight, and stakeholder engagement. Known for adaptability, resilience, and delivering results in evolving environments. Strong interpersonal skills, effective communicator, and results-driven approach.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Executive Director
Frontier Senior Living
04.2024 - Current
Oversee and direct daily functions and ensure efficient operations of the community in accordance with all Federal, State, local licensing regulations, and company policies and procedures
Ensure the highest quality of care for residents, while maintaining the community's financial stability, and creating a harmonious working environment for all team members
Manage overall budget and financial performance of the community
Work with Department Directors to develop, update, and implement departmental policies and procedures
Establish rapport among departments to demonstrate, encourage, and promote a spirit of teamwork and cooperation amongst team members
Identify and develop plans of corrections for any problem areas to improve service to residents
Ensure that residents' needs are appropriate to the levels of care for the licensure level of the community
Ensure residents can attend activities and community programs and events as desired
Conduct surveys and exit interviews to determine satisfaction levels and areas for improvement
Collaborate with the Community Relations Director to promote and market the property within the local community
Work with the Sales and Marketing Department to foster and implement referral and other programs, to help reach full resident occupancy goals of the community
Executive Director
St. Andrews Memory Care
07.2022 - 12.2023
Executive Director
RN Villa Senior Care
03.2022 - 09.2022
Company Overview: Assisted Living Community
Supervised, oversaw, and monitored departments and programs, ensuring efficient organization and that management systems were operating at optimum level
Developed, planned, and implemented goals and objectives consistent with the overall policies and procedures of the company
Oversaw key areas including financial operations, human resources, customer service, sales and marketing, and clinical operations
Implemented policies pertaining to resident care, caregiving, and support staff, financial control, public relations, and maintenance of physical plant
Ensured community was compliant with all Federal, State, local, and JCAHO requirements
Ensured community was clean and safe for the comfort, convenience and safety of residents, families, and staff
Served as an effective representative for the community so it was viewed as the provider of choice in the area
Ensured census goals were met
Prepared and operated within annual budget
Exhibited excellent customer service and a positive attitude toward residents, family members, and guests
Supervised and oversaw resident programs and projects at the community
Conferred with residents and other individuals, groups and outside agencies having interest or potential interest in the affairs of the community
Selected, trained, mentored, and evaluated personnel, and established and monitored employee performance objectives
Managed community and team through resurvey with no deficiencies
Assisted Living Community
Executive Director
Rackleff Place Assisted Living
02.2019 - 03.2022
Company Overview: Assisted Living Community
Responsible for all community operations, including staff management, resident programming, financial performance, maintenance of census, regulatory compliance, etc
Conducted pre-admission assessments at local hospitals and rehabilitation facilities
Complete all resident assessments for the community
Ensured the provision of a safe and caring environment for all residents and staff
Hired, supervised, and trained staff, for all positions
Trained and passed medication for residents
Collaborated with Primary Care Physicians to ensure the community remained in compliance with medications and orders
Utilized highly effective problem-solving skills, achieving resolution to conflicts via a positive, and proactive approach
Completed service plans for all residents in a timely manner and met with all families regularly to go over resident condition
Developed and maintained community budget, ensuring optimum financial performance
Ensured positive engagement of residents, family, friends, and team members by maintaining a positive, open-door atmosphere
Demonstrated effective communication, led by example, ensured outstanding attention to detail in resident care and wellbeing
Set standards for quality assurance and fostered positive family relationships
Direct responsibility for the financial management and regulatory compliance of the community
Led the Sales and Marketing process, to meet occupancy and revenue targets
Assisted Living Community
Memory Care Director
Royalton Place
09.2017 - 02.2019
Company Overview: Assisted Living and Memory Care Community
Conducted pre-admission resident assessments at local hospitals and rehabilitation facilities
Completed all resident assessments for the Assisted Living department
Responsible for enhancing the overall Memory Care resident and family experience through the provision of comprehensive leadership to the staff
Developed and implemented individual service plans for each resident addressing quality of life and quality of care
Served as family advocate and point of contact for communication of daily life needs and care
Helped create and implement a calendar of daily activities with a focus on purposeful living, social interaction, lifelong learning, fitness, and spiritual engagement
Trained members of the team to facilitate appropriate daily activities based on the planned calendar
Hired staff and facilitated training and mentoring
Responsible for financial performance of department and management of budget
Ensured compliance in all areas
Passed medication for all residents
Educated other departments in integrating their tasks and interactions with the flow of the daily schedule
Participated in care conference meetings for residents
Assisted Living and Memory Care Community
Resident Care Coordinator (AL)
Bonaventure Senior Living
01.2017 - 08.2017
Directed all operations for the Memory Care/Dementia Care Unit, including staff management, ensuring compliance with all regulations and the development of resident care plans, ensuring that each plan fully captured the unique and individual needs of each resident
Scheduled, coordinated, and facilitated new team member orientation for all new hires
Coordinated monthly in-services to ensure compliance with Memory Care state regulations
Collaborated with Culinary Services monthly to review menu, times of meals provided, and ensure the nutritional needs of residents were met
Coordinated with outside agencies and organizations to develop partnerships that enhanced resident experiences and programs
Provided care for 100+ residents and passed medication to 60+ residents
Hired for all Resident Services staff and improved retention rate from 62% to 89%
Assisted in ensuring resident care needs were met as directed by the Health Services Director and Executive Director by coordinating and providing resident care and assisting in the oversight of Resident Care team members, procedures, and systems
Notified Physician, Nurse, and family members of resident status and changes as appropriate
Coordinated care with outside agencies
Served as primary contact for family and resident, regarding care implementation needs
Served as the daily coach and mentor to develop Resident Care staff and ensure proper execution of their job duties
Supervised all Dining Room activities for all care levels
Responsible for all front-of-the-house activity, including catering and special events
Wellness Coordinator
Emeritus Senior Living Emeritus The Manor at Canyon Lakes
04.2014 - 03.2015
Provided direct care for Assisted Living residents
Assured compliance with company policies and the State Health Department's regulatory requirements for admission and discharge procedures as well as appropriate documentation requirements
Supervised Resident Care staff as they provided residents assistance with ADL's and administration of their medications
Responsible for care plan creation, care plan management and resident chart maintenance
Responsible for passing medication to all residents
Collaborated closely with resident Physicians to ensure community remained in compliance with medications and physician orders
Activity Director
Portland Health and Rehabilitation
11.2012 - 04.2014
Company Overview: Skilled Nursing Facility
Provided care directly to residents and ensured their participation in daily community activities
Assisted in staff training, and supervised staff
Completed discharge process and assisted in finding other placements in the community for those requiring a lower level of care
Initiated activities focused on resident abilities and fulfillment
Collaborated with the nursing staff to ensure compliance with OAR's
Skilled Nursing Facility
Residential Counselor
Luke Dorf Inc.
02.2012 - 11.2012
Company Overview: Adult Mental Illness Counseling
Adult Mental Illness Counseling
Direct Care Worker/Assistant Manager
11.2011 - 03.2012
Company Overview: Mental Health Resident Care Center
Mental Health Resident Care Center
Resident Counselor
Riverside Living
01.2010 - 12.2010
Company Overview: Mental Health Services
Mental Health Services
Lead Medication Aide
01.2009 - 01.2010
Company Overview: Assisted Living Community
Assisted Living Community
Assistant Executive Director
01.2002 - 12.2006
Education
High School Diploma -
Lewis County High School
Hohenwald
05-1995
Skills
Community engagement
Program management
Strategic planning
Project management
Accomplishments
Supervised team of 50 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
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