ALEX V I EG AS
Indianapolis,IN
Summary
Business Administration with over 8 years of experience in administrative operations, customer support, account management, and process improvement. My career has been defined by a strong foundation in communication, relationship-building, and strategic thinking. Expertise in process mapping, Bizagi, and gap analysis to optimize workflows and drive efficiency while enhancing customer satisfaction.
As an Account Manager, I serve as the main liaison between international nurses and U.S. employers, assisting with documentation, state licensing, English exams (IELTS/TOEFL), and immigration issues, ensuring compliance with U.S. healthcare standards. Authorized to work in the U.S. without sponsorship.
Overview
5
5
years of professional experience
Work History
Account Manager, Inside Sales
Nursing Connections
Jarrel, USA
01.2022 - Current
- Account Manager: Act as the primary liaison between international nurses and sponsoring employers, ensuring clear and efficient communication while delivering customized solutions. Support nurses with documentation, state-specific licensing, and English proficiency exams, like IELTS or TOEFL. Resolve immigration-related challenges, enhance customer satisfaction, and build long-term relationships while ensuring compliance with the U.S. Healthcare standards.
- Consulting on immigration processes: Provide expert advice on U.S. nurses for a seamless transition. Stay updated on policy changes to ensure compliance, and address evolving client need
- Project management implementation: Led the integration of Trello, optimizing task allocation and workflow, resulting in a 40% increase in efficiency. Enhanced cross-team collaboration, and consistently met client deadlines and expectations.
- Developed and managed the entire sales cycle, conducting market research to prospect clients, generate leads, and identify opportunities. Coordinated sales meetings, presented solutions, and maintained updated records to ensure effective client interactions and consistent follow-ups.
Business Process Management Analyst
Tata Consultancy
Brazil, Brazil
01.2021 - 01.2023
- Conducted AS-IS interviews and designed TO-BE workflows for subsea maintenance and inspection processes in the Oil & Gas sector, utilizing tools like Bizagi Modeler and SIPOC analysis to enhance operational efficiency.
- Led cross-functional teams to implement process enhancements, ensuring smooth transitions and adoption through effective change management strategies.
- Engaged with stakeholders to identify operational gaps, improve efficiency, and drive continuous improvement initiatives.
Administrator Junior
Sandech Engineering
Brazil, Brazil
07.2020 - 11.2021
- Conducted AS-IS interviews and designed TO-BE workflows for subsea maintenance and inspection processes in the Oil & Gas sector, utilizing tools like Bizagi Modeler and SIPOC analysis to enhance operational efficiency.
- Led cross-functional teams to implement process enhancements, ensuring smooth transitions and adoption through effective change management strategies.
- Engaged with stakeholders to identify operational gaps, improve efficiency, and drive continuous improvement initiatives.
Education
Business Administration - Business Administration
FEMASS
BRAZIL06-2019
Skills
- Process Mapping (AS-IS/TO-BE)
- Bizagi Modeler and Visio
- Excel
- Agile
- Power Bi
- Lean Six Sigma Yellow Belt
- Customer relationship management (CRM)
Languages
- English
- Portuguese (Native)
- Spanish (Conversational and basic communication)
Timeline
Account Manager, Inside Sales
Nursing Connections
01.2022 - Current
Business Process Management Analyst
Tata Consultancy
01.2021 - 01.2023
Administrator Junior
Sandech Engineering
07.2020 - 11.2021
Business Administration - Business Administration
FEMASS