Alex Virnelson

Account Specialist

Matson Navigation

Phoenix, AZ

09.2014 - Current

Tracked and maintained orders to guarantee prompt and successful delivery of cargo to customers.
Adhered to standards of quality and service as well as all compliance requirements.
Quoted prices, listed terms and included cargo specific information in customer estimates.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging cargo pick-up at other locations.
Organized import and export of Commercial and US Military Sponsored Cargo via intermodal and ocean transport.
Handled high-volume paperwork and collaborated with necessary departments to resolve invoicing and shipping problems.
Generated all documentation and information required for customer shipments.
Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
Collaborated with Draymen, Loading Facility and Vendors to coordinate loading, unloading, movement and sorting of supplies to keep deliveries on schedule.
Negotiated and arranged transport of goods with shipping or freight companies.
Determined method of shipment and prepared bills of lading, invoices and other shipping documents
Used Microsoft Word and other software tools to create documents and other communications.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Used coordination and planning skills to achieve results according to schedule.