Open To Work
Alex Warren
East Granby,CT
Summary
Dynamic Operations Manager with a proven track record at Backroads Travel, excelling in logistics optimization and team leadership. Skilled in complex problem solving and budget forecasting, I drive efficiency and enhance performance across diverse teams. Committed to customer service excellence, I ensure seamless operations while managing substantial personnel and resources. Dynamic operations professional with extensive experience in managing large teams and streamlining complex logistics. Skilled in effective communication and customer service excellence, with a focus on improving operational outcomes and minimizing downtime.
Overview
16
16
years of professional experience
Work History
Operations Manager
Backroads Travel
Salt Lake City, UT
05.2018 - Current
- Oversaw logistical operations for 14 field regions across western US and Hawaii, managing 150 personnel.
- Led 18 functional managers as Tier-2 Manager, enhancing team performance and output.
- Optimized complex regional logistics, including inventory control, equipment procurement, and scheduling.
- Coordinated regional facility and fleet management with local vendors to minimize operational downtime.
- Collaborated on budget forecasting and planning for housing and storage, prioritizing cost-effectiveness.
- Secured regional equipment needs, streamlining inventory flow from central hub to reduce shipments.
US Census Bureau Enumerator
UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU
Denver, CO
08.2020 - 10.2020
- Executed door-to-door interviews to collect critical data across Southwest Utah and Navajo Nation.
- Resolved complex data inconsistencies by identifying and correcting incomplete surveys.
- Managed field logistics, including scheduling and resource allocation, to meet production quotas.
- Maintained confidentiality and ethical standards while interacting with diverse populations.
- Utilized government technology to achieve strict deadlines for national project execution.
Insurance Sales Agent
Banc Insurance Agency (Insuritas)
East Windsor, CT
07.2016 - 05.2018
- Drove new business through high-volume inbound and outbound sales calls.
- Executed up to 40 sales calls per eight-hour shift to convert leads into clients.
- Analyzed client-specific needs to identify optimal policy pricing for home, auto, and recreational coverage.
- Provided guidance on insurance coverage, policy costs, and claims processes as primary client contact.
- Liaised with insurance companies to resolve customer issues and advocate for clients.
Insurance Service Representative
The Hartford
Windsor, CT
03.2014 - 07.2016
- Delivered high-level support and policy management for AARP members in Personal Lines division.
- Managed diverse portfolio of client accounts for personal lines insurance, including home, auto, and recreational vehicles.
- Executed complex policy changes, such as vehicle replacements and policy rewrites for relocations.
- Provided consultative guidance on coverage definitions and limits to accurately adjust policies.
- Balanced strict legal guidelines with customer expectations to achieve positive service experiences.
- Successfully navigated regulatory requirements to enhance service delivery and business outcomes.
- Serviced existing personal lines insurance policies while addressing customer needs effectively.
- Ensured compliance with customer-facing guidelines to maintain optimal service standards.
Warehouse Manager
Environmental Systems Corporation
West Hartford, CT
09.2009 - 03.2014
- Oversaw all warehouse operations, including inventory management, logistics, and facilities oversight.
- Directed design and construction of new 7,500 sq. ft. warehouse while enhancing existing facility workflow.
- Managed high-volume warehouse operations with over 100 daily inbound and outbound packages.
- Guided fleet management for over 100 construction vehicles, optimizing vehicle acquisition processes.
- Ensured seamless shipping, receiving, and inventory control for construction-specific parts.
- Trained personnel on OSHA-compliant forklift operation, reinforcing safety protocols and operational integrity.
Education
Bachelor's degree - Business Management
Champlain College
Burlington, VT05-2009
Bachelor of Science - Psychology
Oregon State University
Corvallis, ORSkills
- Mentoring and leadership
- Microsoft Office proficiency
- Complex problem solving
- Insurance sales expertise
- Administrative support
- Organizational skills
- Cash handling and register operation
- Effective communication
- Operations management
- Customer service excellence
- Sales strategies and outbound sales
- Food safety and handling
- Time management techniques
- Fleet management oversight
- Budgeting and financial planning
- Computer literacy
Timeline
US Census Bureau Enumerator
UNITED STATES DEPARTMENT OF COMMERCE - U.S. CENSUS BUREAU
08.2020 - 10.2020
Operations Manager
Backroads Travel
05.2018 - Current
Insurance Sales Agent
Banc Insurance Agency (Insuritas)
07.2016 - 05.2018
Insurance Service Representative
The Hartford
03.2014 - 07.2016
Warehouse Manager
Environmental Systems Corporation
09.2009 - 03.2014
Bachelor's degree - Business Management
Champlain College
Bachelor of Science - Psychology
Oregon State University