Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Alex Watt

New Haven,CT

Summary

Highly reliable computer support technician seeking position in dynamic, growth-oriented company prioritizing exceptional customer service and fostering positive work environment. Eager to expand knowledge in field with strong educational background in handling networking concerns, implementing new software, installing hardware, and addressing customer and company issues. Attention to detail and dedication to technical improvement evident in every job undertaken. Experienced Sales Representative with proven track record in door-to-door sales. Leverage extensive customer relations expertise to successfully acquire new clients. Possess exceptional product knowledge and employ determined and persistent approach to closing sales. Excel in networking, cold calling, strategic planning, and prioritizing tasks to optimize efficiency. Take pride in coaching and mentoring others to achieve leadership levels and drive sales success.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Representative

Cube Group Marketing
New Haven, CT
01.2024 - Current

- **Door-to-Door Sales representative:** Successfully conduct door-to-door sales, presenting and selling products to potential customers.

- **Team building and Mentoring:** Mentor and coach new team members, providing training and support to improve their sales techniques and boost team performance.

- **Sales Strategies:** Develop and implement effective sales strategies to target potential customers and close deals.

- **Customer Relationship Management:** Build and maintain strong relationships with customers, ensuring high levels of customer satisfaction and repeat business.

- **Performance Monitoring:** Regularly monitor and analyze sales performance metrics to identify areas for improvement and implement corrective actions.

- **Adaptability:** Adapt sales techniques to different customer needs and preferences, ensuring a personalized approach that increases the likelihood of successful sales.

- **Lead Generation:** Proactively generate leads through various methods, including networking, referrals, and direct outreach.

- **Product Knowledge:** Maintain in-depth knowledge of the products being sold, enabling effective communication of features and benefits to customers.

- **Problem Solving:** Address and resolve customer concerns and issues promptly, ensuring a positive customer experience.

Machine Operator

DESIGNER BRANDS (DSW)
01.2022 - 01.2024
  • Responsible for loading, unloading, & shipping and receiving warehouse merchandise operating machinery equipment
  • Operate and manage machinery such as Sit-down forklift, stand up forklift, electric pallet jack, reach truck and cherry picker
  • Transport materials to different locations within the facility
  • Manage inventory by utilizing RF scanning equipment and perform count checks
  • Use the RF scanner to replenish shelves
  • Secure loads to machines before transporting
  • Utilize the facility WMS systems to make count check adjustments and print shipping labels.

3d Data Com Technology Services (End Client is Wells Fargo)
11.2023 - 11.2023
  • Unboxing and setting up 100+ computers in wells Fargo bank facilities
  • Imaging desktop and install to client systems
  • Facilitate software and hardware installations and upgrades as dictated by the Client
  • Applied knowledge of programming techniques and computer systems.

Internship

CAM TECH COMPUTERS
Collingswood, NJ
07.2023 - 08.2023
  • Diagnosing computer hardware and software issues
  • Installed and managed Windows vista, windows 7, 8, 10 and 11
  • Repair and support of desktop PC systems
  • Examine, Repair laptop and PC components such as RAM, CPUs, Sink Fan, GPUs, PSUs, motherboards, storage, cases, and displays
  • Deliver PC and Mac support via phone, email, RDP, and site visits to 50+ customers on a daily basis
  • Provide customer service skills such as active listening, clear and effective communication, adaptability, critical thinking, resolution oriented and positivity
  • Installing of PC's/Laptops/desktop and MAC
  • Troubleshoot of PC's/Laptops and MAC
  • Service and Maintenance of PC's/Laptops and MAC.

Forklift Operator

CVS WAREHOUSE
Lumberton, N.J.
11.2019 - 01.2022
  • Loaded and unloaded trucks
  • Stacked freights on pallets at specific locations
  • Maintained a clean work environment.

Walmart
Burlington, N.J.
03.2018 - 11.2019
  • Initially worked as a cap 2 associated and unloaded trucks then got promoted to Produced team lead
  • Leading teams to success by delivering projects on time and within budget while driving employee engagement and productivity
  • Possesses strong leadership, problem-solving, and communication skills
  • Focus on delivering exceptional customer service
  • Organized freights at specific locations
  • Stacked shelves with products for customers
  • Answered phone calls with great customer service
  • Communicated effectively with customers, staff, and management.

Server

Boston Market
Fort Dix, N.J.
11.2016 - 05.2017
  • Provided excellent customer services to military personnels
  • Prepared various meals for military customers
  • Waited tables for customers
  • Performed cashier duties
  • Performed dish washer duties.

Education

COMPUTER SYSTEMS SUPPORT TECHNITION -

LINCOLN TECHNICAL INSTITUTE
08.2023

HIGH SCHOOL DIPLOMA -

PEMBERTON TOWNSHIP HIGHSCHOOL
06.2018

Skills

  • Excellent customer service
  • Sales
  • Team building
  • Team leading
  • Mentor
  • Coach the coach
  • Distinguished history of installing new computers
  • Fluent in tools necessary for installing troubleshooting
  • Friendly and helpful attitude along with great people skills
  • Diagnosing computer hardware and software issues
  • Windows Server 2019 installation setup, domain configurations, and Active Directory administration
  • Repair and support of desktop PC systems
  • Examined and closely studied desktop and laptop PC components such as RAM, CPUs, CPU cooling, GPUs, PSUs, motherboards, storage, cases, and displays
  • Installed and managed Windows 11 and 10
  • Skilled in desktop upgrades as well as optimization and configuration of resources
  • Ability to multitask and work in a fast-paced environment
  • Exceptional customer service skills

Certification

  • COMPUTER SYSTEM SUPPORT TECHNITION (C.S.S.T)
  • CompTIA A+ (1101 and 1102) in progress

References

Client Services Associate Arian eskandari  +1 (203) 994-5188

Timeline

Sales Representative

Cube Group Marketing
01.2024 - Current

3d Data Com Technology Services (End Client is Wells Fargo)
11.2023 - 11.2023

Internship

CAM TECH COMPUTERS
07.2023 - 08.2023

Machine Operator

DESIGNER BRANDS (DSW)
01.2022 - 01.2024

Forklift Operator

CVS WAREHOUSE
11.2019 - 01.2022

Walmart
03.2018 - 11.2019

Server

Boston Market
11.2016 - 05.2017

COMPUTER SYSTEMS SUPPORT TECHNITION -

LINCOLN TECHNICAL INSTITUTE

HIGH SCHOOL DIPLOMA -

PEMBERTON TOWNSHIP HIGHSCHOOL
Alex Watt