Alex Watters
Chicago,IL
Summary
Dynamic Office Manager with a proven track record, excelling in budgetary planning and team supervision. Enhanced operational efficiency through strategic inventory control and performance improvement initiatives, fostering a collaborative environment that elevated employee engagement, patient care, and client satisfaction. Skilled in conflict management and financial tracking, driving profitability and productivity.
Overview
12
12
years of professional experience
Work History
Office Manager
Pets First Veterinary Clinic
01.2021 - 05.2025
- Oversaw office inventory, ordering medications and supplies, purchase order tracking, and pricing.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Generate reports on inventory turnover, staff productivity, and departmental metrics
- Maintained required licensing and registrations with county, state, and federal agencies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained professional demeanor by staying calm when addressing unsatisfied clients.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to increase productivity and drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintain accurate records of staff hours, payroll, and departmental costs
- Oversee maintenance schedules for medical equipment and diagnostic machines
- Coordinate equipment calibration, repairs, and replacement planning
- Ensure proper storage conditions for medications and sensitive supplies
- Plan for equipment upgrades and technology improvements
Veterinary Technician Manager
Pets First Veterinary Clinic
07.2020 - 01.2021
- Supervise and coordinate daily activities of veterinary technicians and support staff
- Conduct performance evaluations, provide feedback, and implement disciplinary actions when necessary
- Recruit, interview, and train new veterinary technician staff
- Develop and maintain staff development programs and continuing education opportunities
- Foster a positive work environment and resolve interpersonal conflicts
- Create and manage staff schedules to ensure adequate coverage during all operating hours
- Coordinate technician assignments for surgeries, appointments, and emergency procedures
- Adjust schedules for holidays, vacations, and unexpected absences
- Optimize workflow to maximize efficiency and minimize patient wait times
- Ensure all staff comply with veterinary practice standards and protocols
- Monitor adherence to safety procedures and infection control measures
- Maintain compliance with state veterinary board regulations and DEA requirements
- Oversee proper handling and documentation of controlled substances
- Oversee maintenance schedules for medical equipment and diagnostic machines
- Coordinate equipment calibration, repairs, and replacement planning
- Serve as liaison between veterinary technicians and veterinarians
- Communicate staffing needs and operational issues to practice management
- Handle client concerns related to technical services and staff performance
- Participate in practice meetings and contribute to strategic planning discussions
Veterinary Technician
Pets First Veterinary Clinic
11.2017 - 09.2020
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared and sterilized surgical instrument packs and drapes
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for treatments and exams.
- Performed radiographs
- Collected and prepared specimens for laboratory testing (fecals, ear cytologies, urinalysis, skin smear, platelet count).
- Assisted in preparation and administration of anesthesia for surgical processes.
- Educated clients on nutrition, prevention, education on treatment protocol and general procedures.
- Trained and mentored other staff.
- Administered medications, vaccines and treatments as instructed by veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered medications to boarding patients as specified by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Administered prescribed injectable controlled substances, sedatives and injectable anesthetics.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed dental radiographs and cleanings.
Veterinary Technician
Animal Ark Veterinary Clinic
09.2013 - 07.2017
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Prepared and sterilized surgical instrument packs and drapes
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for treatments and exams.
- Performed radiographs
- Collected and prepared specimens for laboratory testing (fecals, ear cytologies, urinalysis, skin smear, platelet count).
- Assisted in preparation and administration of anesthesia for surgical processes.
- Educated clients on nutrition, prevention, education on treatment protocol and general procedures.
- Trained and mentored other staff.
- Administered medications, vaccines and treatments as instructed by veterinarian.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Administered medications to boarding patients as specified by veterinarian.
- Maintained detailed records of animal health care and diagnostic treatments.
- Administered prescribed injectable controlled substances, sedatives and injectable anesthetics.
- Prepared, sterilized and maintained medical instruments and equipment.
- Performed dental radiographs and cleanings.
Education
Bachelor of Arts - Communications
Michigan State University
East Lansing, MI05.2003
Skills
- Billing
- Payroll processing
- Appointment coordination
- Regulatory documentation
- Cost management
- Team leadership
- Office administration
- Performance improvement
- Inventory management
- Expense management
- Financial analysis
Timeline
Office Manager
Pets First Veterinary Clinic
01.2021 - 05.2025
Veterinary Technician Manager
Pets First Veterinary Clinic
07.2020 - 01.2021
Veterinary Technician
Pets First Veterinary Clinic
11.2017 - 09.2020
Veterinary Technician
Animal Ark Veterinary Clinic
09.2013 - 07.2017
Bachelor of Arts - Communications
Michigan State University
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