Alex Wells
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Jack of all trades. - References available upon request.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Leasing Consultant
Progress Residential
05.2023 - Current
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
- Coordinated closely with maintenance staff to ensure homes were prepared for new occupants in a timely manner.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Streamlined application process, reducing turnaround time for applicant approvals.
- Utilized software tools such as Yardi or Salesforce efficiently for managing leads, tracking applications, and updating availability information accurately.
Real Estate Agent
Realty One Group
03.2021 - 05.2023
- Hosted open houses and private showings to showcase properties effectively, ultimately securing offers from interested parties.
- Assisted clients in navigating complex real estate transactions, guiding them through every step of the process.
- Coordinated inspections, appraisals, repairs, and other steps in the transaction process as required by buyer or seller needs for smooth closings.
- Built lasting relationships with fellow agents, brokers, attorneys, inspectors, and other industry professionals to create an extensive professional network that benefited clients.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Conducted thorough property research to identify potential issues or concerns prior to submitting offers on behalf of buyers, mitigating risk and preventing costly mistakes.
- Negotiated, facilitated, and managed real estate transactions.
Leasing Consultant
Stout Property Management
09.2022 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
Bar Back
MGM Luxor
03.2023 - 12.2023
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Assisted in setting up and breaking down bar area for special events.
- Learned how to make wide variety of mixed drinks.
- Demonstrated knowledge of alcohol laws and regulations by properly checking IDs prior to serving alcoholic beverages.
- Operated POS system to collect payments from customers.
Security / Bar Back
Embassy Nightclub
12.2020 - 03.2023
- Lead team of security
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced nightclub environment.
- Assisted in developing emergency response plans, contributing to a safer environment for all occupants.
- Maintained and submitted logs and reports of nightly activities and followed-up on irregularities to discourage repeat occurrences.
- Defused potentially aggressive or abusive behavior and contacted police to apprehend perpetrators.
- Provided timely communication regarding any suspicious activity or potential threats to appropriate parties.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Customer Service Associate
At&t
11.2020 - 04.2021
- Collect customer service feedback and process changes to exceed customer satisfaction goals
- Make reasonable procedure exceptions to accommodate unusual customer requests
- Provide accurate and appropriate information in response to customer inquiries in a timely and accurate fashion while maintaining up-to-date records
- Develop an effective relationship with call center departments through clear and concise communication while building customer loyalty through follow-up calls regarding billing issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Visual Security Technician
Blue Eye Monitoring
05.2022 - 09.2022
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Coordinated with other departments to enhance cross-functional collaboration for improved overall security strategy implementation.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Associate
T-Mobile
12.2019 - 11.2020
- Collect customer service feedback and process changes to exceed customer satisfaction goals
- Make reasonable procedure exceptions to accommodate unusual customer requests
- Provide accurate and appropriate information in response to customer inquiries in a timely and accurate fashion while maintaining up-to-date records
- Develop an effective relationship with call center departments through clear and concise communication while building customer loyalty through follow-up calls regarding billing issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Cultivated lasting client relationships through consistent reliability and dedication towards achieving mutually beneficial results.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Cimarron-Memorial High School
Las Vegas, NV01.2017
Skills
- Highly Professional
- Strong organizational skills
- Contract Negotiation
- Works well independently
- Social Media Marketing
- Tech-Savvy
- Property Management
- Payment Collection
- Exceptional oral and written communication skills
- Tenant relations
- De-Escalation Techniques
- Entry Access Control
- Security operations experience
Certification
- PILB Certified
- TAM Certified
- Licensed NV Realtor
- Property Management Certified
- Bartenders Certification
- Alcohol Card
- Health Card
References
- Andre Williams Cox, (702)-743-5541
- Steffon Sowerby, MGM (702)-349-2157
- Maliek Branch, Luxor (702)-234-2728
Timeline
Leasing Consultant
Progress Residential
05.2023 - Current
Bar Back
MGM Luxor
03.2023 - 12.2023
Leasing Consultant
Stout Property Management
09.2022 - 05.2023
Visual Security Technician
Blue Eye Monitoring
05.2022 - 09.2022
Real Estate Agent
Realty One Group
03.2021 - 05.2023
Security / Bar Back
Embassy Nightclub
12.2020 - 03.2023
Customer Service Associate
At&t
11.2020 - 04.2021
Customer Service Associate
T-Mobile
12.2019 - 11.2020
- PILB Certified
- TAM Certified
- Licensed NV Realtor
- Property Management Certified
- Bartenders Certification
- Alcohol Card
- Health Card
Some College (No Degree) -
College of Southern Nevada
High School Diploma -
Cimarron-Memorial High School
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