Summary
Overview
Work History
Education
Skills
Timeline
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Alex Wetmore

Colchester,CT

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

10
10
years of professional experience

Work History

Manager

MobileIron
Lebanon, CT
06.2020 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
  • Identified and developed new markets for products or services.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Upsold additional items based on customer interests and needs.
  • Handled customer complaints in a professional manner.
  • Developed promotional strategies to increase sales volume.

Deli Clerk

Highland Marketplace
Colchester, CT
10.2017 - 05.2020
  • Greeted customers in a friendly and professional manner.
  • Operated cash register accurately and efficiently for customer transactions.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Offered suggestions for additional items that would complement customer's order selections.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Maintained records such as inventory levels or sales figures.
  • Utilized point-of-sale system to process payments from customers.
  • Participated in weekly team meetings to discuss performance goals or operational issues.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.

Closing Manager

Westchester Marketplace
Colchester, CT
10.2015 - 12.2017
  • Ensured adherence to all closing procedures and policies.
  • Greeted customers upon their arrival and provided customer service.
  • Maintained the cleanliness of the store by sweeping, mopping, and organizing shelves.
  • Closed registers, balanced tills, and reconciled cash drawers.
  • Counted inventory in preparation for restocking.
  • Verified that all security doors were locked at close of business.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures as outlined by management.
  • Ensured accuracy of register transactions throughout shift.

Cashier/Stock Clerk

Westchester Marketplace
Colchester, CT
07.2014 - 10.2015
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Ensured compliance with all safety regulations within the store environment.

Education

Manchester Community College
Manchester, CT
06-2018

Bacon Academy
Colchester, CT
05-2015

Skills

  • Team Building & Leadership
  • Team Development
  • Strategic Planning
  • Schedule Preparation
  • Customer Service
  • Marketing
  • Sales Techniques
  • Store Organization
  • Policy Implementation
  • Inventory Management
  • Budget Control
  • Pos Operations
  • Team Leadership
  • Public Speaking

Timeline

Manager

MobileIron
06.2020 - Current

Deli Clerk

Highland Marketplace
10.2017 - 05.2020

Closing Manager

Westchester Marketplace
10.2015 - 12.2017

Cashier/Stock Clerk

Westchester Marketplace
07.2014 - 10.2015

Manchester Community College

Bacon Academy

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Alex Wetmore