Alex Will
Frisco
Summary
Dynamic Store Manager with a proven track record at Hobby Lobby, excelling in customer service and operational efficiency. Expert in training and mentoring teams, enhancing productivity by streamlining processes. Skilled in payroll management and strategic planning, successfully reducing costs while maintaining high standards of service and satisfaction.
Overview
15
15
years of professional experience
Work History
Store Manager
Hobby Lobby
05.2016 - Current
- Supported daily store operations and ensured high standards of customer service.
- Assisted in training new team members on product knowledge and store policies.
- Maintained inventory accuracy through regular stock checks and organization.
- Contributed to visual merchandising efforts to enhance product displays and customer engagement.
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised and effectively trained 50 employees to decrease process lags and boost productivity.
- Led staff training programs to enhance customer service and operational efficiency.
Property Management Technician
Target
08.2010 - 05.2016
- Managed property maintenance schedules to ensure timely repairs and upkeep of facilities.
- Coordinated tenant communications, addressing concerns and facilitating resolutions efficiently.
- Implemented preventive maintenance programs, reducing emergency repair incidents significantly.
- Oversaw general maintenance through facility and vendor scheduling.
Education
Associate of Science - Gender Studies
Collin College
Frisco, TXCertificate of Business Management - Business Management
Collin College
Frisco, TXSkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Recruitment and hiring
- Payroll management
- Operational efficiency
- Strategic planning
Timeline
Store Manager
Hobby Lobby
05.2016 - Current
Property Management Technician
Target
08.2010 - 05.2016
Associate of Science - Gender Studies
Collin College
Certificate of Business Management - Business Management
Collin College