Alex Wirges
Community Manager
Caro,MI
Summary
Tech-savvy Community Manager with proven track record of curating relevant web content. Practiced in monitoring competitor activity, conceptualizing marketing campaigns and designing editorial content. Recognized for creating exciting promotions, contests and content to drive engagement.
Specialist in maintaining healthy online brand-centric communities, with a focus on sensitivity and inclusion.
Overview
11
11
years of professional experience
Work History
Community Manager
MVP Disc Sports
Marlette, Michigan
05.2021 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Engaged online audiences by placing strong focus on responding to inquiries and comments timely and knowledgeably.
- Maintained expert-level skills in digital platforms such as Social Media and E-Commerce platforms.
- Created social media content with consistent content and tone.
- Managed two Facebook Groups for the brand with combined user counter of over 15,000. Covering moderation, growth and content curation
- Planned and executed charitable initiatives of varying size on behalf of the brand.
- Acted as Project Manner for development of an E-Commerce platform designed to handle the growing demand for product. Collaborating across multiple teams and partners to execute a single vision.
- Held Temporary Positions as Pro Shop Manager and Technical Support
Brand Manager and Co-Founder
Pine Box Entertainment, LLC
Springfield, MO
07.2016 - Current
- Maintained friendly and professional customer interactions.
- Planned, implemented and tracked sales and marketing strategies to promote brand products.
- Conceptualized brand identity and developed unique accompanying graphic style and tone for use in communications.
- Secured Licensing Agreements for Product Development
- Planned and ran a successful kickstarter with licensing partners in 2017 (~2855% funded)
- Planned and ran a successful Kickstarter in 2021 (~752% funded)
- Oversight of new creative initiatives
- Author of Fiction Pieces and Marketing Copy
Account Expert
T-Mobile
Springfield, United States
04.2017 - 05.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Education
Some College (No Degree) - Electronic Media Production
Ozarks Technical Community College
Springfield, MOGED -
Catholic High School For Boys
Little Rock, AR05.2005
Skills
- Audience Engagement
- Social Media Monitoring
- Time Management
- Public Relations
- Social Media Activities
- Critical Thinking
- Content Creation
- Brand Promotion
- Social Media Platforms
- Adobe Creative Suite
Hobbies
-Avid Disc Golfer since 2019
-Board Game Enthusiast
-Meme study and creation
-Music Fan
-Content Creation via Podcasts and Twitch.tv live streams
References
Steve Hollaway
Marketing Specialist, 11th Hour Games
steveh@eleventhhour.games
309-444-0403
Melissa Peterson
Elite Expert, T-Mobile
417-298-0232
Timeline
Community Manager
MVP Disc Sports
05.2021 - Current
Account Expert
T-Mobile
04.2017 - 05.2021
Brand Manager and Co-Founder
Pine Box Entertainment, LLC
07.2016 - Current
Some College (No Degree) - Electronic Media Production
Ozarks Technical Community College
GED -
Catholic High School For Boys