Summary
Overview
Work History
Education
Skills
References
Timeline
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Alex Wojcik

Shinglehouse,PA

Summary

In the capacity of an exemplary customer service professional in the fast-food industry, I consistently surpass expectations through the delivery of prompt and amiable service. I demonstrate adept communication skills, maintain composure under pressure, and uphold precision in order fulfillment. My commitment to attentiveness, swift issue resolution, and a perpetually positive demeanor collectively contribute to the cultivation of a remarkable and memorable experience for patrons

Overview

2
2
years of professional experience

Work History

Team Member

SUBWAY®Restaurants
10.2023 - Current
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Shift Supervisor

Dunkin' Donuts
10.2021 - 10.2023
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced customer experiences by providing timely and accurate information on products and services.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
  • Collaborated with team members to improve overall response times and service quality.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Negotiated successful resolutions between customers and the company during disputes or disagreements.

Education

GED -

Cattaraugus-Allegany-Erie-Wyoming BOCES
Olean, NY
12.2023

Skills

  • Workplace Safety
  • Equipment Operation
  • Complaint Resolution
  • Customer Service
  • Call Center Operations
  • Positive Attitude
  • Account Management
  • Flexible Schedule
  • Problem-Solving

References

Jordan Milks (716) 270-9005

Alexis Dowdy (716) 378-4829

Timeline

Team Member

SUBWAY®Restaurants
10.2023 - Current

Shift Supervisor

Dunkin' Donuts
10.2021 - 10.2023

GED -

Cattaraugus-Allegany-Erie-Wyoming BOCES
Alex Wojcik