Alex Wojcik
Shinglehouse,PA
Summary
In the capacity of an exemplary customer service professional in the fast-food industry, I consistently surpass expectations through the delivery of prompt and amiable service. I demonstrate adept communication skills, maintain composure under pressure, and uphold precision in order fulfillment. My commitment to attentiveness, swift issue resolution, and a perpetually positive demeanor collectively contribute to the cultivation of a remarkable and memorable experience for patrons
Overview
2
2
years of professional experience
Work History
Team Member
SUBWAY®Restaurants
10.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Bolstered company reputation through outstanding service delivery that consistently exceeded expectations of both clients and coworkers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
Shift Supervisor
Dunkin' Donuts
10.2021 - 10.2023
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Collaborated with team members to improve overall response times and service quality.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Delivered personalized recommendations based on individual customer needs, driving sales growth.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
Education
GED -
Cattaraugus-Allegany-Erie-Wyoming BOCES
Olean, NY12.2023
Skills
- Workplace Safety
- Equipment Operation
- Complaint Resolution
- Customer Service
- Call Center Operations
- Positive Attitude
- Account Management
- Flexible Schedule
- Problem-Solving
References
Jordan Milks (716) 270-9005
Alexis Dowdy (716) 378-4829
Timeline
Team Member
SUBWAY®Restaurants
10.2023 - Current
Shift Supervisor
Dunkin' Donuts
10.2021 - 10.2023
GED -
Cattaraugus-Allegany-Erie-Wyoming BOCES