ALEX YEPES
Prospect Park,NJ
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
23
23
years of professional experience
Work History
Sr. Program Manager
T-Mobile USA
04.2022 - 03.2024
- Lead a team of 8 Migration Specialist to enable accelerated realization of network synergy benefits by migrating or converting 5.3M B2B subscribers off legacy Sprint network.
- Collaborated with senior leadership to develop repeatable, scalable processes and drive efficiencies for cross-functional teams across all cohorts.
- Partnered with Sales to cultivate customer affiliations, pinpoint sales potentials, and offered operational backing.
- Boosted program enhancements by incorporating alterations and recommendations, honing best practices.
- Delivered unprecedented levels of customer satisfaction and retention and transition to NTM network, of the Top 200/highly complex business and government accounts.
Government Account Manager
T-Mobile USA
06.2020 - 03.2022
- Proactively managed, retained, and grew active base by uncovering new selling opportunities, renewing existing contracts, and reducing churn to attain positive net results.
- Developed trusting and long-lasting high-level relationships with highly complex accounts.
- Uncovered and eliminated roadblocks to objectives by acting as customer advocate, spearheading solutions for key Government Accounts.
- Partnered with internal teams, and shared best practices on retention strategies within government organization.
- Operated as a project manager & liaison for school districts & implemented retention plans for school districts within the region.
- Identified and mitigated existing risks to proactively pave way for growth, renewals and new sales.
- Presented detailed reporting, updated pipeline, and recorded relevant activities, ensuring accurate forecasting.
- Generated leads and referrals through prospecting, cold calling and networking
Account Executive, Business Sales
T-Mobile USA
09.2012 - 05.2020
- Strategically identified, prospected, and grew mid market business for wireless services and products within assigned territory
- Created network of customers, generated leads, conducted cold call sales
- Developed and managed 30/60/90 day pipeline of clients
- Provided T-Mobile wireless solutions that helped increase account productivity for existing clients
- Created strategic and aggressive sales plans and initiatives to grow business within new and existing accounts
- Experience preparing, delivering, and following-up on service proposals and pricing quotations
- Partnered proactively and helped assigned Retail Stores Business Sales efforts to drive business sales results cross functionally.
Sales Development Representative
T-Mobile USA
11.2000 - 08.2012
- Responsible for driving T-Mobile sales productivity and customer satisfaction within T-Mobile National Retail Accounts throughout New Jersey including: Best Buy, Radio Shack, Costco, Target, Staples, Sam's Club, and Wal-Mart
- Worked closely with front line managers to increase T-Mobile sales performance and other key metrics through marketing promotions, and engaging in side by side selling
- Worked closely with store managers to develop, manage, and execute in-store promotions
- Facilitated training for front line store employees, line managers, and store managers utilizing a variety of delivery formats, including traditional Instructor-led training, co-facilitation and virtual classes
- Consulted with store managers in their development of monthly detailed business plans and tracked progress against plan
- Participated in weekly District Managers sales meetings and generated weekly and monthly sales reports.
Education
Certification in Computer Technical Support and Networking - Information Technology
The Chubb Institute
Jersey City, NJ01.2000
Skills
- Sales Development
- New Customer Acquisition
- Project Leadership / Coordination
- Implementation Planning
- Problem-Solving Skills
- Personnel Management
- Client Interfacing
- Cross-functional Team Leadership
- Relationship Management
- Business Analysis / Forecasting
Additional Information
United States Army
Active Duty: 1996 - 1999
Airborne Paratrooper/Parachute Rigger 92R
Performance Results :
- Honorable Discharge
Languages
Spanish
Native or Bilingual
Timeline
Sr. Program Manager
T-Mobile USA
04.2022 - 03.2024
Government Account Manager
T-Mobile USA
06.2020 - 03.2022
Account Executive, Business Sales
T-Mobile USA
09.2012 - 05.2020
Sales Development Representative
T-Mobile USA
11.2000 - 08.2012
Certification in Computer Technical Support and Networking - Information Technology
The Chubb Institute
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