Alex Young

Responsible for monitoring and follow through of service related requests for the Policy Operations unit. Responsible for tracking all Excess Workers Compensation, and State transactions to include: New Business, Renewals, Endorsements, and Non-renewals. Provide accuracy in which transactions are issued and distributed to customers. Knowledgeable in Primary Release Transactions that include Commercial Auto and General Liability.

As part of Policy Services I also process Commercial Automobile Insurance Cards (Auto ID Cards) for clients. This includes ensuring the correct policy data populates applicable Auto ID Cards, correct paper stock is used, and edits are made to the customer's standards.

I also distribute policies and transaction documents to clients. Which includes attaching the appropriate documents as mandated by state bureaus, the creation of mailing and tracking labels, and the maintenance and accuracy of the PSA Tracking database and ImageNow files.

Lastly I am solely responsible for scanning account files not yet housed in ImageNow. I handle requests for historical policy documents from other Departments, researching various resources for box information, requesting files from storage, assisting other units in Insurance Operations, and keeping track of efforts made.

Responsible for accepting incoming Corporate and Claims mail to be processed, sorted, and delivered to the proper recipients. Also responsible for ordering office supplies, and scanning of historical Claims documents.

Knowledge of postage machines, folding and inserting machinery, general office equipment, Microsoft Office, Claims Center, IMS, and ImageNow. Ability to identify different types of insurance documents (1st Reports, Supplemental Reports, Reimbursement Requests, Medical bills, Subpoenas, Polices, I.D Cards, etc.). In this position I also record and maintain Claims documents and information into database (ClaimsCenter or ImageNow).

Monitor Claims Inbox- This inbox was a catch all inbox for different departments concerning mail. Received TPA and Policy changes which would be moved to subfolders. Communicated with TPA”s, Analysts to resolve any Claim concerning issues.

Responsible for cleaning buildings, removing debris, and keeping all the corners and areas of a building clean and tidy. In charge of performing cleaning tasks, such as vacuuming carpets, mopping floors, wiping down surfaces, or collecting trash.

Responsible for accepting incoming mail interoffice mail to be processed, sorted, and delivered to the proper recipients.

Knowledge of postage machines, folding and inserting machinery. Knowledge of Microsoft Office and general office equipment. Processed & distribute payroll and AP checks, knowledge of USPS, FEDEX, and UPS. As the mailroom coordinator I enforce the responsibility of performing all incoming and outgoing functions of the mailroom for Graybar.

Weighed letters and packages and calculated costs based on classification, weight and destination.

Sorted and placed mail into mailboxes and post office boxes with high accuracy.

Loaded letters onto processing equipment, and ensured that the sorting feed was never interrupted.

Had an excellent attendance record and was always

Set up, operate, and maintain laboratory instruments and equipment, collect data and samples, order test, and record results. In charge of setting up, maintaining, and verifying the sterility of lab equipment and tools.

Had an excellent attendance record and was always on time for work

Manage large amounts of inbound and outbound calls in a timely manner.

Resolve issues and provide solutions.

Maintained strong knowledge about company and companies services to better assist customers with concerns, questions and

general education.

Able to listen