Alex Zavala
Los Angeles,CA
Summary
Retail Assistant Manager with 4 years of relevant leadership experience and genuine passion for customer service and developing relationships. Demonstrated background delegating tasks and delivering performance feedback and guidance with positive and empowering approach. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Spencer's Gifts
12.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Management of the payroll for my staff and the stores employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Alliance Renee And Meyer Luskin Academy High School
Los Angeles, CA06.2019
Skills
- Excellent Customer Service
- Staff Supervision
- Critical Thinker
- Store operations
- Employee Scheduling
- Hiring and Training
- POS Systems
- Attention to Detail
- Strong Interpersonal abilities
- Thrive in high-pressure environments
- Inventory Tracking and Management
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Spencer's Gifts
12.2019 - Current
High School Diploma -
Alliance Renee And Meyer Luskin Academy High School