Alex Zerr
Denver,CO
Summary
Proven leader in organizational development and operations management, with a track record of driving performance improvement and fostering a culture of achievement at Institutional Shareholder Services Inc. Expert in project management and client relationship building, I have successfully led strategic initiatives that enhanced operational efficiency and employee engagement.
Overview
18
18
years of professional experience
Work History
Associate VP of Call Services
Institutional Shareholder Services Inc.
06.2014 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Cultivated a high-performance culture within the organization by setting clear expectations for employees at all levels, providing regular feedback, and recognizing achievement.
- Championed change management initiatives within the organization to ensure smooth transitions during periods of growth or restructuring.
- Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
- Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
- Enhanced employee engagement and satisfaction through the implementation of comprehensive training programs and performance management systems.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Directed technological improvements, reducing waste and business bottlenecks.
- Managed SQL servers to maintain business continuity.
- Managed Payroll for employees below me.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Manager
SWEEP-A-LOT
01.2007 - 06.2014
- Developed and maintained relationships with customers and suppliers to maintain schedule requirements
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Supervised team of workers to maintain productivity and quality of work.
- Verified completed projects met approved time, quality, and cost estimates.
- Mentored junior staff members in various aspects of construction management, fostering professional growth within the team.
Education
High School Diploma -
Metropolitan State University of Denver
Denver, COSkills
- Organizational Development
- Operations Management
- Corporate Communications
- Client Relationship Building
- Operational leadership
- Business Development
- Project Management
- Performance Improvement
- Staff Management
- Business Planning
- Operations Oversight
- Scheduling
- People and Culture
Timeline
Associate VP of Call Services
Institutional Shareholder Services Inc.
06.2014 - Current
Manager
SWEEP-A-LOT
01.2007 - 06.2014
High School Diploma -
Metropolitan State University of Denver