Alex Zhong
Information Technology
Franksville,WI
Summary
Innovative and results-driven Project and Product Manager with over five years of experience in leading cross-functional teams, managing complex projects, and driving digital transformation initiatives. Skilled in Agile methodologies, customer-centric product development, and service transformation. Proven track record in delivering high-quality solutions that enhance customer experience and operational efficiency.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
HPC Lead Manger
Foxconn Industrial Internet
01.2024 - Current
- Led a cross-functional team of software engineers and QA specialists to design, develop, and deploy scalable software solutions, ensuring high performance and reliability.
- Partnered with stakeholders to define project scope, prioritize deliverables, and align development efforts with business goals, resulting in successful product launches.
- Implemented Agile best practices, including Scrum, to optimize workflows, foster team collaboration, and significantly increase development velocity.
- Managed international project coordination, including overseas travel to support global teams, overcome cross-cultural barriers, and maintain seamless communication.
- Drove digital transformation initiatives, improving service delivery, enhancing customer satisfaction, and enabling continuous improvement in operational processes.
Project Manager
Foxconn Industrial Internet
12.2019 - Current
- Led strategic digital transformation initiatives that significantly improved service delivery and elevated customer experience across core business functions.
- Developed and executed project plans, defined milestones, allocated resources, and ensured on-time delivery while maintaining alignment with business objectives.
- Leveraged data-driven insights to optimize service processes, enhance operational efficiency, and support continuous improvement initiatives.
- Implemented Agile (Scrum) frameworks to foster cross-functional collaboration, streamline development cycles, and boost team productivity.
- Achieved measurable outcomes, including a 50% increase in Rolled Throughput Yield (RTY) and 99.9% service uptime through the successful launch of the "Manufacturing to Cloud" project.
Education
Master of Science -
University At Buffalo
Buffalo, NY 08.2018 - 02.2020
Bachelor of Science -
University At Buffalo
Buffalo, NY 08.2012 - 06.2016
Skills
Digital Product Management
Agile (Scrum) Methodologies
Data-Driven Decision Making
Cloud Services
Project Planning & Coordination
Excellent Communication
Risk Mitigation Planning
Customer-Centric Solutions
Flexible and Adaptable
Certification
Certified ScrumMaster
Timeline
Certified ScrumMaster
03-2025
HPC Lead Manger
Foxconn Industrial Internet
01.2024 - Current
Project Manager
Foxconn Industrial Internet
12.2019 - Current
Master of Science -
University At Buffalo
08.2018 - 02.2020
Bachelor of Science -
University At Buffalo
08.2012 - 06.2016
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