Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Zuniga Nonog

Las Vegas,NV

Summary

Motivated, positive, and knowledgeable sales professional with a goal-oriented mindset. Aiming to secure a challenging position to effectively showcase exceptional interpersonal skills and collaborate with clients. Passionate about spreading knowledge and delivering professional, excellent service to drive efficient growth.

Overview

12
12
years of professional experience

Work History

Customer Care Representative

Nordstrom
03.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Utilized CRM systems to accurately track customer interactions and update account information.
  • Actively participated in weekly team meetings, discussing challenges faced as well as solutions implemented towards improving overall departmental performance.
  • Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Educated customers about billing, payment processing and support policies and procedures.

BARISTA

STARBUCKS COFFEE COMPANY
02.2025 - Current
  • Increased repeat business by providing exceptional customer service and building rapport with patrons.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Promoted additional items with beverages, increasing store sales.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
  • Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
  • Operated espresso machines and commercial coffee brewers to create beverages.

Deputy Sheriff Recruit

Sacramento County Sheriff’s Office
04.2024 - 09.2024
  • Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
  • Comprehended and used the basic laws and policies in law enforcement with the Sacramento County Sheriff’s Office
  • Assessed potentially dangerous situations quickly; employed de-escalation techniques when needed to maintain peace.
  • Demonstrated arrest control tactics to control dangerous and potentially dangerous situations
  • Trained on firearm safety and usage of a firearm to de-escalate or control the situation.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Applied cardiopulmonary resuscitation skills to victims.

Member Service Specialist

Golden One Credit Union
08.2023 - 04.2024
  • Recommended specific financial products and services in alignment with individual needs, requirements, and specifications.
  • Stayed up-to-date on industry trends as well as organizational product offerings, ensuring expert delivery of advice and recommendations.
  • Played a pivotal role in retaining valuable clients during challenging situations through proactive communication and problem-solving skills.
  • Utilized credit union's proprietary CRM system proficiently for managing member interactions, ensuring timely follow-ups and comprehensive recordkeeping.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Initiated new loan applications as well as funding of loans for credit union members.

Sales Representative

Nike
06.2023 - 09.2023
  • Exceeded Nike sales targets through effective planning and goal setting.
  • Worked with the sales team to collaboratively reach daily or weekly targets, consistently meeting or exceeding personal quotas.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor with customers on the sales floor.
  • Cultivated deep understanding of Nike product features to answer questions and overcome objections.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations in-store.
  • Made knowledgeable product recommendations with customers on Nike products that would be beneficial for their athletic and comfort needs.
  • Handled incoming inventory as well as processed inventory in an efficient and timely manner.

Processor / Closer

Land Home Financial Service
01.2016 - 03.2022
  • Assisted in the loan process by maintaining records and ensured timely completion of all necessary loan paperwork
  • Supported team members in their tasks, contributing to overall team success.
  • Ordered and coordinated loan documents to send over to clients for review and signatures.
  • Ensured all loan documents were complete, accurate, verified, and complied with company and federal policies
  • Verified license numbers from the buyer and the seller agents
  • Verified that buyers and seller’s information is complete and accurate upon processing documentation
  • Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
  • Analyzed and reviewed escrow documentation for errors or incomplete information
  • Reviewed credit invoice reports, closing disclosures, funding packages, and settlement statements
  • Provided a high level of customer service to both internal and external buyers and sellers
  • Sent initial closing disclosures as well as final closing disclosures to the borrowers
  • Created change of circumstance forms to send alongside initial closing disclosures

Customer Service Representative

Vision Service Plan
10.2015 - 01.2016
  • Provided a high level of customer to external members regarding plans, prescriptions, products, services, and procedures
  • Ensured member satisfaction and assisted them with issues/concerns related to their benefit accounts
  • Educated members on Vision Service Plan offers and benefits through products, services, and solutions
  • Developed the knowledge of member trends and needs to improve customer satisfaction
  • Assisted members in enrollment, insurance benefit questions, and provided summary of benefit plan
  • Verified and input insurance requests and process authorizations
  • Obtained and prepared members charts for doctor’s review
  • Assisted doctors with questions regarding member’s benefits and claims

Barista

Starbucks Coffee Company
02.2013 - 01.2016
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Education

No Degree - Criminal Justice

AMERICAN RIVER COLLEGE
Sacramento, CA

No Degree - Arts

COSUMNES RIVER COLLEGE
Sacramento, CA

High School Diploma -

SHELDON HIGH SCHOOL
Elk Grove, CA
05-2012

Skills

  • Client Relationship Management
  • Clear Interpersonal Communication
  • Strategic Analytical Skills
  • Efficient Problem-Solving
  • Efficient Task Management
  • Skilled in Microsoft Office Applications
  • Document management
  • Document analysis
  • Comprehensive loan review
  • Assessment of document accuracy
  • Efficient loan closing
  • Banking operations knowledge

Timeline

Customer Care Representative

Nordstrom
03.2025 - Current

BARISTA

STARBUCKS COFFEE COMPANY
02.2025 - Current

Deputy Sheriff Recruit

Sacramento County Sheriff’s Office
04.2024 - 09.2024

Member Service Specialist

Golden One Credit Union
08.2023 - 04.2024

Sales Representative

Nike
06.2023 - 09.2023

Processor / Closer

Land Home Financial Service
01.2016 - 03.2022

Customer Service Representative

Vision Service Plan
10.2015 - 01.2016

Barista

Starbucks Coffee Company
02.2013 - 01.2016

No Degree - Criminal Justice

AMERICAN RIVER COLLEGE

No Degree - Arts

COSUMNES RIVER COLLEGE

High School Diploma -

SHELDON HIGH SCHOOL

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