Alexa Adams
Summary
Result-driven assistant well-known for being hands-on with boundless energy to fulfill various tasks. Detailed-oriented and a team player with a history of excelling in fast-paced environments with little oversight and challenging goals. Offers relationship-building and detail-oriented skills.
Overview
5
5
years of professional experience
Work History
Crew Member
Trader Joes
08.2022 - Current
- Creating a warm and friendly shopping experience from beginning to end
- Leads a section of the store to ensure product freshness and proper organization
- Generates product order to support inventory needs for a section
- Mentored new hires, resulting in stronger staff development and increased productivity
- Answered questions, and offered suggestions to ensure customers satisfaction
- Collaborated with coworkers on current tasks and jobs to ensure efficiency
- Operated the cash register in a fun and efficient manner
- Bagging groceries with care and to company standards
- Creating signage to inform and delight customers with proper information
- Stocked shelves to organize aisles in assigned departments
- Provided excellent customer service by greeting customers and meeting quality expectations
- Worked well with teammates and accepted coaching from the management team
- Became familiar with products to answer questions and make suggestions.
Guest Service Representative
Nothing Bundt Cakes
03.2020 - 07.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Answered phones to answer customer inquiries and transferred calls to appropriate staff members
- Promoted a high level of guest satisfaction through genuine, enthusiastic, and friendly interactions
- Handled payment processing and provided customers with receipts and proper bills and changes
- Addressed and welcomed a large volume of guests to business per day, improving overall customer service and engagement
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Responded to guest inquiries, complaints, and special requests to increase customer satisfaction
- Utilized a variety of organizational and communication skills to drive guest satisfaction
- Handled custom orders to ensure that clients' expectations were exceeded.
Assistant
Cogir Senior Living
03.2022 - 06.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Drafted common document templates to reduce time spent creating documents from scratch
- Assisted manager in all aspects of business operations
- Followed detailed directions from management to complete daily paperwork and computer data entry
- Updated database of contacts and resources for company-wide distribution
- Organized resources, records, and personnel to ensure proper documents were present
- Greeted guests at the front desk with friendliness and professionalism
- Assisted residents with daily living need to maintain self-esteem and general wellness
- Developed and maintained filing systems to facilitate easy access to information.
Gymnastics Instructor
Demaray's Gymnastics Academy
05.2019 - 03.2020
- Interacted with parents by greeting them cheerfully, answering questions, and updating them on students' progress
- Developed weekly lesson plans for different gymnastics levels with a focus on technique and safety
- Lead classes from ages 1-5, in class sizes of 5-6 kids to teach gymnastic basis in an enriching and safe environment
- Arranged and maintained gym equipment, setting aside unserviceable gym equipment for repair
- Coordinated with other instructors and coaches to determine student advancement and progress.
Education
July 2024 -
Long Beach City College
Long Beach, CAAssociate of Arts - General Studies
Valencia College
Orlando, FL08.2024
High School Diploma -
Irvington High School
Fremont, CA06.2022
Skills
- Training and mentoring
- Working collaboratively
- Team building
- People skills
- Decision-making
- Multitasking
- Organization
- Friendly, positive attitude
- Data Confidentiality
- Documentation and Filing
- Basic Mathematics
- Documentation
Timeline
Crew Member
Trader Joes
08.2022 - Current
Assistant
Cogir Senior Living
03.2022 - 06.2022
Guest Service Representative
Nothing Bundt Cakes
03.2020 - 07.2022
Gymnastics Instructor
Demaray's Gymnastics Academy
05.2019 - 03.2020
July 2024 -
Long Beach City College
Associate of Arts - General Studies
Valencia College
High School Diploma -
Irvington High School