Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Alexa Adams

Austin,TX

Summary

Detail-driven financial professional with extensive experience in mortgage underwriting, credit analysis, and regulatory compliance. Proven track record of evaluating risk, streamlining processes, and achieving results in fast-paced, high-volume settings. Skilled at interpreting investor/insurer requirements and utilizing integrated systems to make data-driven decisions. Eager to contribute precision, strategic insight, and flexibility to collaborative teams focused on growth and innovation.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Underwriter (Remote)

New American Funding
01.2023 - 11.2024
  • Lead risk analysis and underwriting of workout solutions in line with insurer guidelines and internal policy.
  • Collaborate with investors to secure approval for eligible workout solutions, ensuring effective communication and coordination across departments.
  • Extract and relate pertinent information from multiple systems, conveying essential loan terms, deadlines, and decision-critical dates.
  • Ensure strict compliance with federal and state mortgage regulations, investor mandates, and CFPB directives.
  • Establish expertise in mortgage servicing and underwriting criteria, with specialization in workout options and qualification prerequisites.
  • Served as liaison short sale transactions, ensuring efficient communication among borrowers, attorneys, sellers, and lenders.
  • Handle diverse borrower inquiries via phone and written channels.
  • Maintain accurate documentation and case records, supporting audit readiness and loan decision transparency.

Purchase Underwriter (Remote)

Rocket Mortgage
01.2020 - 01.2022
  • Reviewed 150 purchase agreements and 800+ addenda per month including tax returns, bank statements, credit reports, appraisals, and title insurance.
  • Coordinated, scheduled, and managed training for new underwriters.
  • Manage a loan pipeline of 35 loans daily to address any items that delay loans from progressing through the process.
  • Analyze purchase agreement documents and loan data to verify accuracy and identify any items that pose guideline conflicts.
  • Identify data gaps and request required documents to meet investor and/or regulatory guidelines.
  • Cross collaborates with bankers, realtors, product specialists, and communication team members from loan approval to closing.

Mortgage Banker

Rocket Mortgage
01.2019 - 01.2020
  • Federally licensed in 11 states to originate mortgages. Averaged 15 closings per month totaling over 1 million in revenue.
  • Converted loan inquiries into loan closings by utilizing a goals and needs assessment to match clients with the best option.
  • Provided exceptional client services resulting in long term relationships, leading to referrals and repeat business.
  • Effectively overcome concerns and objectives to gain commitment.
  • Trained new hires on the art of negotiation and loan products.
  • Organized and managed a pipeline of 20+ clients per month.
  • Continuous engagement in sales training.

Customer Care Representative

DTE ENERGY
01.2017 - 01.2018
  • Initiate and respond to customer inquiries.
  • Work in a fast paced, high stress call center environment.
  • Gather, review, and analyze customer data.
  • Assist with and resolve billing, payment, and service inquiries.
  • Process customer payments according to company standards and guidelines.

Education

Bachelor of Arts (BA) - Computer Science

Wayne State University
Detroit, MI
05-2027

Skills

  • Risk Assessment and Mitigation
  • Credit and Financial Analysis
  • Underwriting
  • Loan Decisioning & Approval
  • Regulatory Compliance
  • Process Optimization
  • Quality Assurance
  • Investor and Insurer Guideline Interpretation
  • Salesforce CRM
  • Fraud Detection & Prevention
  • Cross-Functional Collaboration
  • SLA & KPI Monitoring

Accomplishments

  • Earned designation as Executive Underwriter at Rocket Mortgage.
  • Trained 15 underwriting interns and trainees.
  • Federally licensed with the NMLS since 2019
  • Spearheaded cross-functional efforts to streamline short sale approvals, reducing processing time, & borrower attrition.
  • Consistently recognized for accuracy, compliance, and leadership in high-risk underwriting decisions.

Certification

  • NMLS License #1835027
  • Licensed in AL, AK, GA, IL, LA, MO, SD, TN, VT, VA.

Timeline

Underwriter (Remote)

New American Funding
01.2023 - 11.2024

Purchase Underwriter (Remote)

Rocket Mortgage
01.2020 - 01.2022

Mortgage Banker

Rocket Mortgage
01.2019 - 01.2020

Customer Care Representative

DTE ENERGY
01.2017 - 01.2018

Bachelor of Arts (BA) - Computer Science

Wayne State University

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Alexa Adams