Alexa Aldana
Shorewood,IL
Summary
I have strong communication skills and am motivated to perform well beyond expectations. I exhibit strong leadership skills and am focused to satisfy customers during their visit. I am able to build professional relationships with team members as well as customers to ensure they stop by again.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Barista
Sumerce
Crest Hill, Illinois
06.2025 - 05.2026
- Memorized and executed menu recipes to ensure consistency and quality.
- Made and served food items following food safety protocols.
- Maintained a clean store.
- Recommended products to customers based on preferences and needs, enhancing their overall experience.
General Manager
Smoothie King
Shorewood, Illinois
08.2023 - 11.2024
- Created schedules and assigned specific duties for team members.
- Provided needed products within budgetary limits.
- Worked with other state managers to share store performances and ideas for improvements.
- Recruited and trained staff.
- Resolved customer issues and met their needs in a timely manner.
Retail Sales Associate
Spencer’s
Joliet, IL
12.2022 - 01.2023
- Recommended products based off of customer interest.
- Arranged and displayed merchandise in a way to promote sales.
- Floor work: greeting, assisting, and stocking.
Retail Sales Associate
Spirit Halloween Store
Joliet, Illinois
09.2022 - 11.2022
- Greeted customers and promoted sales.
- Handled customer complaints.
- Informed customers on policies at check-out.
- Floor work and maintained a clean store.
- Assisted in store tear-down.
- Repaired broken products.
Education
Associate of Science - Biology
Joliet Junior College
Joliet, IL 08.2024 - 07.2026
Plainfield South Highschool
Plainfield , ILSkills
- Customer relationship management
- Time management
- Problem resolution
- Quick learner
- Leadership and team building
- Consistently meets goals
Timeline
Barista
Sumerce
06.2025 - 05.2026
Associate of Science - Biology
Joliet Junior College
08.2024 - 07.2026
General Manager
Smoothie King
08.2023 - 11.2024
Retail Sales Associate
Spencer’s
12.2022 - 01.2023
Retail Sales Associate
Spirit Halloween Store
09.2022 - 11.2022
Plainfield South Highschool