Alexa Allen
Charlotte,NC
Summary
Dedicated and results-driven customer service professional with six years of experience in conflict resolution and team leadership. Proven ability to enhance customer experiences and deliver exceptional service across fast-paced environments. Strong communicator with a focus on efficiency, and continuous improvement.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Signature Performance
Omaha, Nebraska
04.2024 - Current
- Provide high-quality customer support by handling inbound and outbound communications.
- Resolve customer inquiries, complaints, and service issues efficiently and professionally.
- Maintain accurate records and documentation in company systems.
- Collaborate with team members to improve processes and enhance customer experience.
Customer Service Representative
KEPRO
Baltimore, Maryland
04.2020 - 03.2024
- Assisted patients with healthcare inquiries, resolving issues to enhance patient satisfaction.
- Managed high call volumes, ensuring accurate and professional service delivery.
- Resolved escalated concerns, providing clear guidance on services and procedures to improve customer understanding.
- Documented interactions thoroughly to support case tracking and follow up.
Customer Service Lead
Best Buy
Charlotte, North Carolina
03.2018 - 12.2021
- supervised and supported a team of customer service associates in a retail environment.
- Handled escalated customer concerns, ensuring timely and satisfactory resolution.
- Trained new employees on company policies, systems, and service standards.
- Coordinated daily operations, including scheduling, inventory management, and front-end processes to ensure smooth workflow.
Education
Bachelor of Science -
University of South Carolina
Columbia, SC05-2027
Skills
- CRM Systems and Call Centers Software
- Data entry and Documentation
- Problem solving
- Conflict resolution
- Team leadership and Training
Timeline
Customer Service Representative
Signature Performance
04.2024 - Current
Customer Service Representative
KEPRO
04.2020 - 03.2024
Customer Service Lead
Best Buy
03.2018 - 12.2021
Bachelor of Science -
University of South Carolina