Alexa Alonso Valdespino
Santa Teresa,NM
Summary
Dedicated self-directed professional with history of fostering lucrative relationships in the community. A determined leader with over 11 years of developing team members, facilitating dynamic collaboration and decision making skills, while managing multiple priorities with a positive attitude.
Overview
7
7
years of professional experience
Work History
Business Relationship Manager
Wells Fargo & Company
11.2017 - 12.2018
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Networked with business leaders and executives to identify clientele within local community.
- Managed portfolio of 5-25M high net worth clients with HNW total assets.
- Developed and cultivated lucrative business relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Operated in self-directed environment with minimal input to solve problems and implement resolutions.
Branch Manager
Wells Fargo & Company
07.2013 - 11.2017
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Identified and capitalized on community business opportunities with effective networking.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
Service Manager
Wells Fargo & Company
10.2011 - 07.2013
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Hired and trained new workers to improve efficiency of department and cultivate productive work atmosphere.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
Education
BBA - International Business
The University of Texas At El Paso
El Paso, TX05.2011
Skills
- Partnership Management
- Department Management
- Critical Thinking
- Public Speaking
- Business Management and Development
- Team Leadership
- Business Development
- Business Relationship Cultivation
- Talent Management
- Employee Retention
- Training and Development
- Recruitment Strategies
Languages
Spanish
Native or Bilingual
Additional Information
10 years of Management and Customer Service Experience. Passionate about child development especially in early childhood. Providing El Paso with access to these experiences can help grow them as curious and independent thinkers, and provide the foundation that they need to be successful for the rest of their lives.
Affiliations
Upon request
Timeline
Business Relationship Manager
Wells Fargo & Company
11.2017 - 12.2018
Branch Manager
Wells Fargo & Company
07.2013 - 11.2017
Service Manager
Wells Fargo & Company
10.2011 - 07.2013
BBA - International Business
The University of Texas At El Paso