Alexa Andrews
Oak Harbor
Summary
Dynamic and customer-focused retail professional with over 5 years of experience in high-volume environments, including leadership roles in sales, training, and customer service. Demonstrated expertise in motivating teams, resolving challenges, and driving performance improvements to achieve organizational objectives. Eager to transition into a supervisor position to leverage hands-on experience and a people-first mindset, enhancing team effectiveness while exceeding company goals. Committed to fostering a positive work environment that prioritizes employee engagement and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Sales Associate
Navy Exchange
01.2021 - Current
- Delivers exceptional customer service by assessing individual needs and offering personalized product recommendations.
- Consistently exceeded sales targets through effective upselling and product education.
- Trained and mentored over 10 new team members on company policies, point of sales (POS) systems, and product knowledge resulting in an increase of 30% in sales profit. Provide guidance and constructive feedback to improve team performance resulting in higher customer satisfaction. Lead effective supervision in ensuring smooth shift operations and delegation of tasks.
- Maintain a clean and organized store environment. Assist with stocking and arranging merchandise to enhance product visibility and customer experience.
- Accurately processed a wide range of transactions using POS systems, including cash, credit, debit, and mobile payments.
- Ensure inventory is well-stocked and accurately tagged. Participate in periodic stock checks and assist in reconciling inventory discrepancies.
Cashier/Server
Panda Express
01.2019 - 01.2020
- Provided fast, friendly service in a high-volume setting, ensuring accurate and efficient order handling.
- Work effectively within a team to provide quick and accurate service, ensuring customer satisfaction and smooth restaurant operations.
- Handled all cash register duties, including balancing drawers and managing discrepancies.
Baker/Stocker
Mary’s Cakery
01.2018 - 01.2019
- Assisted customers with custom orders and product recommendations, contributing to repeat business and positive customer experiences.
- Helped manage inventory, restocked supplies, and ensured displays were attractively presented and fully stocked.
- Maintained cleanliness and organization of the retail and prep areas.
Education
High School Diploma -
King George High School
05-2017
Skills
- Staff training and mentoring
- Delegation and task prioritization
- Conflict resolution and morale building
- Upselling and cross-selling
- Relationship building
- Handling returns and complaints professionally
- Point-of-Sale systems (cash, credit, mobile)
- Inventory management and restocking
- Microsoft Office, digital sales tools
- Strong communication (verbal and written)
- Problem-solving and adaptability
- Highly organized and reliable under pressure
Timeline
Sales Associate
Navy Exchange
01.2021 - Current
Cashier/Server
Panda Express
01.2019 - 01.2020
Baker/Stocker
Mary’s Cakery
01.2018 - 01.2019
High School Diploma -
King George High School