Alexa Ansara
Spring Lake,New Jersey
Summary
Highly skilled professional with Microsoft Office 365 proficiency in program optimization and Power Automate workflows. Holds specialist credentialing for Salesforce Lightning via Salesforce Trailblazer. Possesses advanced programming and data mapping capabilities using Qualtrics for KPI and business metrics tracking. Proficient in Adobe Photoshop and Illustrator for content creation and training materials. Exhibits meticulous attention to detail, deadline-oriented focus, and fosters effective collaboration to ensure project success across diverse scopes. Additionally, experienced in dental code billing and serves as an Electronic Data Interchange (EDI) reviewer for quality assurance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Training Coordinator
Delta Dental of New Jersey
03.2022 - Current
- Facilitate new employee training and onboarding classes consisting of 10-25 new customer service agents covering the following learning objectives: HIPAA, PHI, internal software, communication systems and software, and insurance claim analysis
- Create thorough documentation and presentations for training purposes, and to use for future training modules
- Work with multiple department stakeholders to perform business needs, data analysis, conduct customer research, and evaluate technical solutions to drive new technology initiatives
- Track, report, and manage software issues from creation to completion and generate reports in Microsoft Power BI reports and Excel
- Collaborate closely with the information technology department and customer service department to identify key platform issues and integrate new data collecting programs to be used by customer service
- Built several interdepartmental SharePoint sites to transition into the cloud-based storage system for more accessibility and user efficiency
- Leading and cross collaborating with PMO and stakeholders to efficiently execute, mitigate and deliver accurate data to ensure projects are adhering to budget, timeline, and quality objectives.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Used job-related software to draft and finalize written correspondence and documentation.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Store Manager and Customer Experience Training Specialist
Lush Cosmetics of North America
06.2020 - 02.2022
- Analyzed business metrics using reporting tools to set quarterly goals in alignment with company targets, achieving a quarterly business success rate of 90%
- Tracked customer satisfaction reports for 12 locations using User Report and facilitated both in-person and virtual training to address areas of improvement
- Utilized Salesforce-CRM to analyze data from surrounding markets and trends to execute innovative sales designs that focused on business needs
- Utilized data sets to focus marketing specific plans to increase sales and traffic based on quarterly reports
- Handled marketing initiatives to strategize high KPIs to reach quarterly goals for projected sales
- Managed store operations financial budget and ensured territory benchmarks were met through accurate inventory ordering, auditing, and reporting
- Implemented Waterfall Methodology to successfully hire, onboard, and train new employees to streamline employee preparedness
- Piloted a virtual consultation process that was then used by 280+ managers and stores nationwide to provide customers with expert product consultations during the COVID-19 pandemic
- Selected as one of the first locations to implement new technologies including Buy Online Pickup In Store, mobile checkout, and customer database software.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Account Coordinator
Make Up For Ever
02.2019 - 02.2020
- Increased year-to-date sales within the designated territory by facilitating product training and managed inventory to optimize the sales performance of 15 locations
- Managed client-based marketing by identifying long-term needs of the clients within their respective territories and tailored special events to increase traffic and sales-to-date
- Coordinated and delivered effective training programs to educate and empower sales teams by ensuring they had the product knowledge and skills needed to drive sales growth
- Managed data from NetSuite to strategically direct the flow of products to ensure optimal stock levels and availability to meet customer demand and retail store initiatives.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
Marketing and Sales Brand Representative
Anastasia Beverly Hills
06.2017 - 01.2019
- Managed 25+ cosmetic retail stores; Sephora and Ulta – within New Jersey territory for brand engagement and sales associate training on company initiatives and new products
- Identified best-selling products for each territory and region to tailor the customer experience and to implement the brand-strategy by building strong relationships with vendors
- Tracked month to month sales for accurate business trends in Salesforce, to compare YTD details for quarterly business reviews to stakeholders
- Created sales models based on each store KPI metrics, in-store associate brand engagement, and foot traffic to personalize targets needing to be met for quality brand partnership.
- Supported the launch of new products by coordinating training sessions for fellow representatives on key selling points and techniques.
- Planned and organized sampling events by working hand-in-hand with retail store managers and leaders.
- Conducted market research to identify emerging trends and make strategic adjustments to marketing efforts accordingly.
Education
Bachelor of Science - Business Management
Brookdale Community College
Lincroft, NJ02.2025
Associate of Computer Science -
Schoolcraft Community College
Livonia, Michigan06.2015
Skills
- Communication Management Professional (CMP)
- HIPAA for Business Associates Certified
- Proficient in Microsoft Office 365, particularly Excel and pivot tables for data tracking
- Skilled in collaborative tools like Teams and SharePoint for transparent communication
- Experienced in program optimization and Power Automate workflows
- Holds specialist credentialing in Salesforce Lightning via Salesforce Trailblazer
- Proficient in programming and data mapping using Qualtrics for KPI and business metrics
- Utilizes Adobe Photoshop and Illustrator for content and training materials creation
Certification
- CompTIA A+ Certification
- Microsoft Certified Specialist – Microsoft Certified Virtual Training
- Salesforce CRM Essential Fundamentals – Salesforce Trailhead Certification
- County College of Morris – Agile Project Management Certification Preparation
Timeline
Operations Training Coordinator
Delta Dental of New Jersey
03.2022 - Current
Store Manager and Customer Experience Training Specialist
Lush Cosmetics of North America
06.2020 - 02.2022
Account Coordinator
Make Up For Ever
02.2019 - 02.2020
Marketing and Sales Brand Representative
Anastasia Beverly Hills
06.2017 - 01.2019
Bachelor of Science - Business Management
Brookdale Community College
Associate of Computer Science -
Schoolcraft Community College
- CompTIA A+ Certification
- Microsoft Certified Specialist – Microsoft Certified Virtual Training
- Salesforce CRM Essential Fundamentals – Salesforce Trailhead Certification
- County College of Morris – Agile Project Management Certification Preparation
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