Alexa Arenz
Las Vegas,NV
Summary
Customer-oriented with 6 years experience in casino,bar, and restaurant and sales settings, driven to provide guests with exceptional service and genuine hospitality. Dedicated to ensuring beverage operations meet customer needs while growing revenues and maximizing profits. Seeking to leverage background into a management role with a progressive organization. Also with 6 years of Mixology and bartending experience, cocktail serving and management skills at Harrah's Resort Socal, I am to provide prestige service at the bar and on the casino floor. Accomplishing to keep bar orders moving smoothly, taking special requests and developing unique cocktails that drive bar profits. Disciplined, detail-oriented and focused on providing high-quality service every day. I am familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Expert salesperson and team leader with good inventory management abilities and safe service training. Ready to take on increasing challenges as a bartender with both established bar and restaurant. Well-versed in preparing cocktails, restocking supplies and maintaining neat and clean work areas. Dedicated to safe alcohol service for customers. Friendly bartender experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender/Server
Naxos Taverna and Red Rock Oyster Bar
Las Vegas, NV
11.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Participated in weekly team meetings to discuss goals and objectives set by management.
Bartender
Suncoast Casino
Las Vegas, NV
11.2023 - Current
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Balanced daily registers and generated sales reports for management.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Bartender/Cocktail Server
Harrahs Casino And Resort
Valley Center, CA
12.2017 - 11.2023
- Prepared new garnishes, juices and other perishables daily.
- Used POS system to input orders, create checks and issue receipts.
- Crafted in-house made syrups, tinctures and specialty bar ingredients.
- Created unique cocktails for special events.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Received cash and card payments for balances owed.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Greeted frequent visitors by name and explained new promotions.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
Manager
Rock n' Jennys
Escondido, CA
08.2011 - 07.2017
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
High School Diploma -
Palomar College
San Marcos, CA05.2017
Skills
- Responsible Serving
- Cocktail Service
- Bar Operations and Logistics
- Age Identification and Compliance
- Professional Service Standards
- Hospitality and Guest Service
- Mixology Techniques
- Teamwork and Professionalism
- Custom Drink Preparation
- ServSafe Certified
- Creative Mixology
- Food Service Management
- Stamina and Endurance
- Monitoring Alcohol Consumption
- Handling Difficult Customers
- Multitasking and Prioritization
- Interpersonal Relationships
- Identification and Compliance
- New Cocktail Creation
- Fast Learner
- Liquor Law Compliance
- Honest and Dependable
- Staff Training
- Issue Resolution
- Calm and Composed
- Problem Solving
- Suggestive Selling
- Extensive Spirits Knowledge
- Craft Beer Expertise
- Exceptional Customer Service
- Service Prioritization
- Tableside Service
- Bartending Proficiency
- Effective Customer Upselling
- Efficient Service
- Beverage Knowledge
- Professional Appearance
- Stress Tolerance
- Team Training and Development
- Maintaining a Clean Bar
- Outstanding Customer Service
- Anticipating Guest Needs
Certification
- Bar Smarts Certification (beginner and Advanced)
- ABC Certifications ( key and non-key employee)
- SafeServ Certifications
- TAM Card
- Health Card
Additional Information
Tim Lee
(760)504-3934
tlee453@yahoo.com
Betty Benkner
(858)354-6235
Bbenkner@gmail.com
Zack Foulk
(951)553-6468
zfoulk@caesars.com
Brittany Williams
(760)443-7840
Brittany.williams@icloud.com
Timeline
Bartender/Server
Naxos Taverna and Red Rock Oyster Bar
11.2023 - Current
Bartender
Suncoast Casino
11.2023 - Current
Bartender/Cocktail Server
Harrahs Casino And Resort
12.2017 - 11.2023
Manager
Rock n' Jennys
08.2011 - 07.2017
High School Diploma -
Palomar College
- Bar Smarts Certification (beginner and Advanced)
- ABC Certifications ( key and non-key employee)
- SafeServ Certifications
- TAM Card
- Health Card
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