Alexa Avalos Cerritos
National City,CA
Overview
4
4
years of professional experience
Work History
Program Trainer
Southwest Key Program
El Cajon, CA
07.2023 - Current
- As a trainer, I was responsible for the learning and development of training courses appropriate to meet the needs of the Unaccompanied Minor’s program with staff from a variety of cultural backgrounds.
- Created quarterly schedules for trainings working with each department ensuring flexibility to have all staff attend based on shift.
- Became a certified instructor for First Aid/CPR, non-violent crisis intervention, verbal judo, the Residential Child and Youth Care Professional Curriculum, and other certifications deemed appropriate by the Program Director.
- Attended all departmental, program meetings, and lead meetings to ensure that up-to-date information is received as well as information on policy changes or new practices are adhered to
- Traveled as needed for training, conferences or to transport unaccompanied youth to destinations within the U.S.
- Developed and coordinated trainings to help individuals learn company policies and procedures and job tasks.
- Created presentations, manuals, job aids and other instructional materials for trainees.
- Maintained records of employee attendance at all trainings and provided reports to management.
- Collaborated with other departments in order to ensure that new hires receive adequate onboarding instruction.
- Ensured compliance with relevant laws, regulations, policies and procedures when designing curricula.
- Ensured leads were aware of staff who were out-of-compliance for high priority trainings.
- Explained goals and expectations required of trainees.
- Supervised classrooms during training delivery to determine if staff followed classroom guidelines and fulfilled necessary requirements of course objectives.
- Conducted classroom-based, virtual and on-the-job trainings for employees.
- Completed day-to-day duties accurately and efficiently.
Marketing Specialist
Patio Bros
Anaheim, CA
02.2021 - Current
- Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.
- Organized development and implementation of diverse marketing videos, social media posts and blogs.
- Designed visuals such as infographics, logos and banners for company website and other digital outlets.
- Developed marketing strategies for existing products, services and new product launches.
- Created and provided marketing material to meet business needs.
- Followed up with Client to schedule installation times, process times & confirmation details. Created quotes & estimates for potential clients and subcontractors.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Ensured employees were informed of any schedule changes, new projects, and job sites checks daily. Provided training on customer service protocols with employees to ensure homeowners and job sites worked in-sync.
Advocacy and Training Specialist
Get Safe
Tustin, CA
06.2022 - 07.2023
- Created tests, exercises and role-plays for courses to verify competency.
- Provided ongoing coaching and mentoring services to help learners improve their skillsets.
- Delivered virtual instructor-led training sessions via video conferencing technology.
- Prepared custom training course materials and presentations for specific customers.
- Accomplished administrative task related to training session (scheduling, case tracking, client documentation, billing, detailed note taking and revision of case documents) in the Individual and Family Training Program (IFT), Healthy Relationships and Safe Sexuality Training (HRSST), Get Safe Consumer Advocacy Training (GSCAT) to ensure training goals and deadlines are met
- Conducted regular meetings with clients to review progress and address any concerns.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Conducted assessments & trainings for clients and responded to the areas of a their life where advocacy and assistance was required by preparing action plans for development such as violence prevention, education, and self-defense programs using different training methods and learning styles.
Laboratory Technician
Metropolitan Solutions
National City, CA
05.2021 - 04.2022
- Communicated with outside parties and laboratory management regarding test results.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Documented all experimental procedures and results in an organized manner for future reference.
- Monitored safety compliance within the laboratory environment to ensure adherence to regulations.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Assisted and instructed other laboratory technicians.
- Used scientific method to assist colleagues and supervisors with experiments.
- Completed lab tests and communicated results to supervising staff.
- Identified and fixed issues with lab equipment to achieve more accurate lab results.
- Coordinated Occupational Health Testing, included fit testing, drug testing, audiograms, and pulmonary testing
Junior Counselor
Grand Canyon Education
Phoenix, AZ
12.2019 - 12.2021
- Worked as part of a team supporting the University Admissions Counselors and Managers to counsel and enroll qualified students of to attend the traditional and online campus. Completed different task assigned by University Admissions Counselors and Student Service Counselors
- Processed university information and communicated it with prospective students and families in an approachable and simplified manner to eliminate obstacles and misunderstandings in the admissions process
- Communicated with other campus departments and leadership for request of information.
- Utilized professional, solution-oriented communication with internal and external customers regarding the resolution of needed admission file documents and transcripts
- Completed all necessary process steps in accordance with Grand Canyon University's workflow, policies, and requirements. Absolute commitment to meeting strict response deadlines. Maintained confidential student information (i.e. FERPA, HIPPA)
Education
Business Information Certificate -
North Orange Continuing Education
Anaheim, CA05-2023
Bachelor of Arts - Communication And Social Work
Grand Canyon University
Phoenix, AZ04-2021
Skills
- Active listening
- Self-management
- Bilingual (English Spanish)
- Trained in HR 101
- Skilled Collaborator
- Effective Cross Functional Communicator
- Solution Oriented Professional
- Rapid and Adaptive
- Project Management
- Product Marketing
- Quality Assurance
- Proofreading
Timeline
Program Trainer
Southwest Key Program
07.2023 - Current
Advocacy and Training Specialist
Get Safe
06.2022 - 07.2023
Laboratory Technician
Metropolitan Solutions
05.2021 - 04.2022
Marketing Specialist
Patio Bros
02.2021 - Current
Junior Counselor
Grand Canyon Education
12.2019 - 12.2021
Business Information Certificate -
North Orange Continuing Education
Bachelor of Arts - Communication And Social Work
Grand Canyon University