Alexa Bermudez
Alexandria,VA
Summary
Well-qualified Leasing Agent with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Leasing Agent
Strategies
08.2020 - Current
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
- Invited prospects to fill out application upon completion of property tour.
- Kept meticulous records of correspondence between management and tenants.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to requests and scheduled appointments for property showings.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Managed over 50 customer calls per day
- Increased sales by 10%
Mobile Expert
T-Mobile
03.2018 - 01.2019
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
- Maintained accurate records of sales and customer information.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for T-mobile customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Replenished, faced and organized merchandise on shelving.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Guided customers to quickly locate merchandise in showroom.
- Operated product tools, equipment and point of sale terminals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cashier
C-MORE DRUG STORE
12.2016 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High school diploma -
Bryant High School
Alexandria, VA2016
Skills
- Monthly Fee and Payment Collection
- Lead Conversion
- Tenant Relations
- Oversee Maintenance
- Tenant Eligibility Determination
- Corporate Policies and Procedures
- Safe Work Practices
- Community Engagement
- Move-In Coordination
- Tenant Screening
- Business Development
- Background Checks
- Fair Housing Policies, Local and State Laws
- Disturbance Handling
- Property Inspection
- Property Tours
- Application Processing, Screen Processes
- Video Surveillance
- Telephone Etiquette
- Administrative Support
- Customer Loyalty
- Lease Writing
- Microsoft Office
Languages
English
Full Professional
Timeline
Leasing Agent
Strategies
08.2020 - Current
Mobile Expert
T-Mobile
03.2018 - 01.2019
Cashier
C-MORE DRUG STORE
12.2016 - 12.2017
High school diploma -
Bryant High School
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