Alexa Bobko
Lockport,IL
Summary
Highly organized and efficient receptionist with 5+ years of experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
6
6
years of professional experience
Work History
Front Desk Weekend Supervisor
Lockport Township Park District
Lockport, IL
05.2025 - 10.2025
- Supervised weekend staff to ensure smooth daily operations and teamwork.
- Coordinated inventory management and ensured product availability for customer needs.
- Coordinated with vendors for timely delivery of goods and services according to company standards.
- Trained new employees on company policies and operational procedures effectively.
- Resolved customer issues promptly, providing excellent service during peak hours.
- Facilitated communication between departments to enhance operational workflow and collaboration.
- Displayed strong leadership abilities by motivating team members during times of high stress or low morale.
Front Desk Receptionist
Lockport Township Park District
Lockport, IL
01.2020 - 10.2025
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Explained policies and procedures to visitors.
- Updated and maintained office policies and procedures.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
Customer Support Specialist
Sarasota Box Office
Sarasota, FL
05.2024 - 04.2025
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Followed up with customers after issue resolution to ensure their satisfaction with the outcome.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Participated in team meetings to discuss strategies for improving customer experience.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Identified areas of improvement in existing processes or procedures used for providing support services.
Front End Associate
Costco
Plainfield, Illinois
01.2023 - 04.2023
- Assisted customers with product selection and inquiries at retail location.
- Maintained clean and organized sales floor for optimal customer experience.
- Collaborated with team members to achieve store goals and improve service.
- Collected and relocated shopping carts, baskets and reusable bags to appropriate areas.
- Greeted customers warmly upon arrival and identified their needs.
- Collaborated closely with coworkers on special projects or tasks as assigned by manager.
- Assisted with bagging groceries and offering carry-out service to customers as needed.
Education
High School Diploma -
Lockport Township High School
Lockport, IL05-2020
Skills
- Departmental support
- Time management
- Mail distribution
- Filing
- Oral and writing communication
- Team collaboration
- Email and telephone decorum
- Hospitality services
- Multi-line telephone systems
- Staff management
- Sensitive information handling
- Administrative support
- Cash handling
- Skilled in Microsoft Word and Excel
- Front office management
- Inventory control
Affiliations
- Basketball - 9 years
- Band - 9 years
References
References available upon request.
Timeline
Front Desk Weekend Supervisor
Lockport Township Park District
05.2025 - 10.2025
Customer Support Specialist
Sarasota Box Office
05.2024 - 04.2025
Front End Associate
Costco
01.2023 - 04.2023
Front Desk Receptionist
Lockport Township Park District
01.2020 - 10.2025
High School Diploma -
Lockport Township High School