Alexa Bolanos
Los Angeles,CA
Summary
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
1
1
year of professional experience
Work History
Service desk, Customer Service Associate
Home Depot
10.2024 - 11.2025
- Assisting customers with product returns, order pick ups, over the phone sales, and helping resolve any issues.
- Assisted customers with inquiries in English and Spanish, ensuring effective communication and support.
- Developed knowledge of products and services to provide informed recommendations to customers.
- Upsold products and services strategically, increasing average transaction value and revenue generation.
- Maintained cleanliness and sanitation in designated areas, ensuring a safe environment for staff and visitors.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Associate
Walgreens
Van Nuys
08.2024 - 02.2025
- Stocked shelves efficiently while ensuring compliance with inventory standards.
- Monitored product expiration dates, removed outdated items promptly from shelves.
- Adapted quickly to changing store layouts and promotional setups as directed by management.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Interacted with guests in friendly and knowledgeable way.
- Greeted store customers and discussed needs.
Education
High school diploma -
Panorama High School
06-2024
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California State University- Northridge
06-2028
Skills
- Service desk experience
- Inventory control
- Calm and professional under pressure
- Teamwork and collaboration
Languages
English- Native
Spanish- Bilingual
Timeline
Service desk, Customer Service Associate
Home Depot
10.2024 - 11.2025
Customer Service Associate
Walgreens
08.2024 - 02.2025
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California State University- Northridge
High school diploma -
Panorama High School