Summary
Overview
Work History
Education
Skills
Additional Information
Communication Skills
Leadership Experience
References
Timeline
Generic

Alexa Boyd

Carolina Shores,NC

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Waitress

Pelican’s Perch
10.2019 - 07.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.

Pharmacy Technician/Immunizer

Seashore Drugs Calabash/Little River
07.2020 - 01.2023
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Entered and processed patients' prescriptions into internal system.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.

Cashier/Sales Associate

Tsunami Surf Shop
05.2016 - 06.2020
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Education

Associate’s Degree - Arts

Brunswick Community College
06.2019

Skills

  • Detail Oriented
  • Good Listener and Quick Learner
  • Great Communication Skills
  • Problem-solving
  • Customer Service
  • Strong multitasking
  • Team Collaboration
  • Typing Speed Efficiency
  • Friendly, Positive Attitude
  • Computer Skills
  • Time Management Aptitude

Additional Information

I have worked a wide variety of jobs since I was 14 learning many different responsibilities over the years. I volunteered for some years at Cat Tails cat rescue in Ocean Isle Beach administering meds and taking care of them. I have a passion for animals and feel I would be a great fit for this position.

Communication Skills

Implemented new procedures and technologies that improved efficiency and streamlined operations.

Leadership Experience

Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.

References

Available upon request.

Timeline

Pharmacy Technician/Immunizer

Seashore Drugs Calabash/Little River
07.2020 - 01.2023

Waitress

Pelican’s Perch
10.2019 - 07.2024

Cashier/Sales Associate

Tsunami Surf Shop
05.2016 - 06.2020

Associate’s Degree - Arts

Brunswick Community College

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Alexa Boyd