Alexa Brown
Greenville,TX
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Lake Pointe Orthopedic Associates
Greenville, TX
06.2023 - 06.2024
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Researched medical policies to ensure appropriate coverage of services.
- Submitted prior authorization requests electronically or by phone to payers.
Executive Sales Representative
Conversion Monster
04.2020 - 11.2022
- Answer and respond to interested clients
- Respond to all incoming leads in real time
- Identify clients’ needs, thoroughly research each request, and provide informative solutions and options
- Manage high volume of inbound & outbound calls to high net worth individuals
- Follow specific client scripts
- Convert luxury leads into live transfers & assist in building long-term relationships for the client
- Respond to client inquiries and concerns in a consistently efficient and accurate manner
- Display expertise in a multi-system, multi-tasking environment to manage calls, written correspondence, and business processes
- Learning local real estate markets in multiple cities
- Keep track of clients' total number of buyers/sellers in an excel spreadsheet.
Manager/ Sales Representative
Massage Envy
01.2018 - 04.2020
- Assisted with scheduling appointments for clients and visitors.
- Responded to customer inquiries via phone, email, and in person.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Education
Abilene High School
01.2012
Skills
- Office Administration
- Clerical Support
- Customer Service
- Call Routing
- Multi-Line Telephone Systems
- Insurance Verification
- Referral Verification
- Patient Scheduling
- Precertification requirements
- Insurance procedures
Volunteer Experience
- Team Leader of the Host department at Victory Life Sherman.
- Children's Minister of the 4-5 year olds at Victory Life Sherman.
Timeline
Front Desk Receptionist
Lake Pointe Orthopedic Associates
06.2023 - 06.2024
Executive Sales Representative
Conversion Monster
04.2020 - 11.2022
Manager/ Sales Representative
Massage Envy
01.2018 - 04.2020
Abilene High School