Alexa Cabral
Knoxville,TN
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Loco Burro Fresh Mex Cantina
02.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Host/Server
Big Kahuna Wings
06.2022 - 02.2023
- Welcome guests in a warm and friendly manner
- Ascertains their dining/lodging needs
- Seats guests and manage the seating chart
- Monitors restaurant activity to determine seating and dining flow
- Responds to guest inquiries and requests in a timely, friendly, and efficient manner
- Performs opening and closing duties, as needed
- Assists others with side work including, but not limited to cleaning, stocking, folding silverware, etc
- Helps fellow team members and other departments wherever necessary to maintain positive working relationships Take food and drink orders from customers accurately and with a positive attitude
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
- Engage with customers in a friendly manner
- Knowledge of the menu, with the ability to make suggestions
- Ensure tables are enjoying their meals and take action to correct any problems
- Collect payments from tables
- Prepare checks that itemize and total meal costs and sales taxes.
Sales Associate/Cashier
Dick's Sporting Goods
03.2021 - 03.2022
- Uphold company standards for merchandise presentation of all apparel and equipment
- Genuinely interact with customers and show them the passion, knowledge, dedication, and commitment I have, to helping them with their sport or activity
- Promote company programs including our warranty sales, our membership card, credit cards, and other promotions
- Improve engagement with merchandise and provide outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers.
Frond End Associate
Kroger
12.2019 - 03.2021
- Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
- Provide friendly/efficient customer service by demonstrating sincerity, patience, and respect in all customer interactions and by thanking customers for their business
- Effectively communicate with customers and respond to questions and requests in a timely manner
- Operate equipment (e.g., register, intercom, telephone, scale, check verification machine, coupon machine, scanner, shopping cart, according to company guidelines
- Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
- Clean and sanitize store and carts
- Bagging of all grocery items.
Line Cook
Chipotle
08.2019 - 12.2019
- Guided guests through menus while demonstrating knowledge of the products
- Followed all safety and sanitation polices when handling food and beverage to uphold proper health standards
- Consistently provide friendly guest service and heartfelt hospitality
- Greeted customers and provide excellent customer service.
Server
Highway 55
01.2019 - 08.2019
- Prepared restaurant tables with special attention to sanitation and order
- Attended to customers upon entrance
- Presented restaurant menus and helped customers select food/beverages
- Took and served orders
- Answered questions or made recommendations for complementary products
- Collaborated with other restaurant servers and kitchen staff
- Dealt with complaints or problems with a positive attitude
- Issued bills and accepted payments.
Education
AEMT -
Roane State Community College
05.2022
High School Diploma -
Bearden High School
05.2021
Skills
- Food Running
- Order Management
- Food Inspection
- Guest Engagement
- Food Sales and Promotion
- Relationship Management
- Food and Beverage Pairings
- Hospitality Service Expertise
Timeline
Server/Bartender
Loco Burro Fresh Mex Cantina
02.2023 - Current
Host/Server
Big Kahuna Wings
06.2022 - 02.2023
Sales Associate/Cashier
Dick's Sporting Goods
03.2021 - 03.2022
Frond End Associate
Kroger
12.2019 - 03.2021
Line Cook
Chipotle
08.2019 - 12.2019
Server
Highway 55
01.2019 - 08.2019
AEMT -
Roane State Community College
High School Diploma -
Bearden High School
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