Summary
Overview
Work History
Education
Skills
Timeline
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Alexa Carcano

Alexa Carcano

Queens,NY

Summary

Experienced in managing high-value event sales and streamlining operations. Proven ability to enhance communication and build positive relationships that support client satisfaction and business growth.

Overview

6
6
years of professional experience

Work History

Account Coordinator

Wizard Studios
01.2023 - Current
  • Directly support the CEO and accounts team in selling high-volume corporate and social events for Fortune 500 clients by delivering exceptional client service and creating sales materials (pitch decks and quotes) for projects ranging from $10K to $3M, enhancing event experiences and driving revenue growth.
  • Lead client intake calls to define event vision, capture A/V and custom fabrication needs, make informed recommendations, and sell value-added solutions–enabling the development of accurate, tailored proposals and quotes.
  • Manage multiple client accounts as primary contact—providing responsive, solutions-focused service, resolving issues promptly, and escalating when needed to build trust, ensure satisfaction, and drive repeat business.
  • Coordinate and attend site visits with Account Executives, Project Managers and clients to assess venue specifications, manage client expectations and ensuring the client’s vision aligns with achievable deliverables
  • Draft and send RFPs to vendors for cost tracking, ensuring timely delivery of client pricing and monitoring outsourced tasks to meet production milestones
  • Oversee the internal sales process by facilitating high-volume communication, managing calendars, developing agendas, coordinating action items, and monitoring project progress to meet deadlines
  • Maintain internal records by updating sales pipeline in ASANA software daily to track status of each sale for company-wide visibility and organizing contractual agreements and purchase orders into FLEX software
  • Lead company-wide sales meetings, presenting revenue updates, pipeline projects, and other KPIs to track progress toward annual goals, drive sales, and improve visibility, collaborating with the Director of Sales and Information Services to provide accurate, actionable data.
  • Participate in company development by drafting internal sales SOPs, pitching ideas to enhance internal workflow, contractual agreements and more to increase overall organizational success.

Assistant Resident Manager

MetroLoft Management
11.2021 - 12.2022
  • Directed daily operations for a 533-unit luxury residential property, partnering with the on-site Superintendent to ensure seamless building function, superior tenant satisfaction, and compliance with company standards.
  • Delivered exceptional tenant experience by addressing complaints, investigating issues, drafting formal communications, and escalating complex matters to the Resident Manager when needed, fostering positive resident relationships and retention.
  • Oversaw apartment turnovers and property presentation, collaborating daily with the main office and leasing office, delegating tasks to staff, monitoring progress via weekly prep lists, and conducting walkthroughs to ensure units were move-in ready and optimized for tours.
  • Managed vendor relationships and service delivery, coordinating essential repairs, maintenance, and supply orders while reviewing W9s, COIs, and contracts to ensure compliance and high-quality service.
  • Administered payroll and HR processes, managing payroll for 20 employees in ADP, coordinating onboarding/offboarding, reviewing resumes, assisting with interviews, and preparing background screenings and new hire documentation.
  • Maintained operational scheduling and reporting, organizing all building services, supply deliveries, events, ownership visits, and investor tours in Outlook, while preparing monthly reports, rental agreements, and punch lists to ensure accurate billing and operational transparency.
  • Streamlined tenant move-ins and move-outs, collaborating with the leasing office and main office, scheduling through BuildingLink, and ensuring proper documentation, COIs, and adherence to company protocols.
  • Maintained organized on-site files for vendors and employees, ensuring compliance with office protocols and ready access for management and audits.

Front Desk Representative

Planet Fitness
10.2019 - 03.2020
  • Delivered quality customer service by greeting and assisting members and guests with a friendly, professional demeanor, promptly addressing inquiries, and resolving issues to enhance the overall gym experience.
  • Streamlined membership operations by efficiently processing new sign-ups, renewals, and cancellations, maintaining accurate records, and ensuring smooth transactions through the gym’s management software.
  • Maintained a welcoming and organized environment by monitoring front desk operations, overseeing gym cleanliness, and assisting with scheduling classes and personal training sessions to support seamless facility operations.

Administrative Assistant

Fancy Feet Dance Studio
09.2019 - 03.2020
  • Managed operations across four studio locations, supporting 20 instructors and ensuring smooth class rehearsals while handling high-volume customer inquiries to maintain seamless studio flow.
  • Utilized JackRabbit software to schedule classes, process billing, and maintain accurate records for 500+ students.
  • Oversaw distribution of uniforms and recital merchandise, preparing students for classes and performances while maintaining regular communication with parents regarding attendance and student welfare.
  • Reconciled daily revenue and financial reports, ensuring accurate recordkeeping and transparency for studio operations.
  • Maintained studio cleanliness, opened and closed locations according to operating hours, and coordinated overall studio presentation to optimize operational efficiency and student experience.

Sales Associate

Burlington
05.2019 - 09.2019
  • Enhanced the customer experience by greeting shoppers, attending to product-specific inquiries, and creating a positive, engaging shopping experience that encouraged repeat business.
  • Managed sales transactions accurately and efficiently, including cash handling, returns, and exchanges, ensuring a balanced drawer and smooth checkout experience.
  • Optimized store presentation and inventory management by organizing and restocking merchandise, maintaining attractive displays, and ensuring products were readily available for customers.

Education

Bachelor of Science - Strategic Communications

Liberty University
01.2022

Skills

  • Client Services
  • Account Management
  • Sales
  • Event Production
  • Operations/Facilities
  • Administrative Support
  • RFPs/Vendor Management
  • Calendar Management/Scheduling

Timeline

Account Coordinator

Wizard Studios
01.2023 - Current

Assistant Resident Manager

MetroLoft Management
11.2021 - 12.2022

Front Desk Representative

Planet Fitness
10.2019 - 03.2020

Administrative Assistant

Fancy Feet Dance Studio
09.2019 - 03.2020

Sales Associate

Burlington
05.2019 - 09.2019

Bachelor of Science - Strategic Communications

Liberty University

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