Summary
Work History
Overview
Education
Skills
Languages
Timeline
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Alexa Casas

Chicago,IL

Summary

Dynamic and results-driven professional with extensive experience in retail and customer service, notably at THE WALT DISNEY COMPANY. Excelled in merchandise presentation and effective communication, consistently enhancing customer satisfaction. Demonstrated strong teamwork and multitasking abilities, significantly contributing to team goals and store performance. Proven track record of improving operational efficiency and fostering positive customer experiences.

Work History

Merchandise Associate

THE WALT DISNEY COMPANY
01.2024 - 01.2025
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Organized store merchandise racks by size, style, and color.
  • Promoted a positive workplace culture, consistently exhibiting professionalism and excellent teamwork skills.
  • Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
  • Expedited check-out process by maintaining a clean and organized register area, processing transactions accurately.
  • Collaborated with team members to improve overall store performance and create a pleasant shopping environment.
  • Assisted customers with finding desired products, offering expert advice on purchases and related items.
  • Increased efficiency of stock replenishment efforts by coordinating closely with fellow associates during high-traffic periods.
  • Boosted customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
  • Organized and maintained displays to achieve clean and appealing product layouts.

Sales Associate

ZARA
07.2022 - 01.2024
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Developed strong product knowledge, enabling efficient assistance in customer inquiries and decision-making processes.
  • Trained new employees on company policies, procedures, product knowledge, and selling techniques, improving team performance overall.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Crew Member

DAIRY QUEEN GRILL & CHILL
12.2020 - 05.2021
  • Worked front counter, drive-thru and other areas.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Server

DYNASTY BANQUETS
07.2019 - 12.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Overview

6
6
years of professional experience

Education

No Degree - Communications

Harold Washington College
Chicago, IL
09-2023

High School Diploma -

George Washington High School
Chicago, IL
06-2021

Skills

  • Retail experience
  • Store organization
  • Cash management
  • Effective communication
  • Multitasking
  • Merchandise presentation
  • Patience and empathy
  • Customer service
  • Teamwork and collaboration
  • Friendly and helpful
  • Problem-solving
  • Honest and dependable
  • Reliable and responsible
  • Time management
  • Attention to detail
  • Strong communication and interpersonal skills
  • Adaptable and flexible
  • Inventory and stocking

Languages

Spanish
Limited Working

Timeline

Merchandise Associate

THE WALT DISNEY COMPANY
01.2024 - 01.2025

Sales Associate

ZARA
07.2022 - 01.2024

Crew Member

DAIRY QUEEN GRILL & CHILL
12.2020 - 05.2021

Server

DYNASTY BANQUETS
07.2019 - 12.2020

No Degree - Communications

Harold Washington College

High School Diploma -

George Washington High School
Alexa Casas