Alexa Ceja
Irvine,CA
Summary
Quick learner and capable of adapting, Business Economics graduate, who is motivated and enthusiastic to contribute to your corporation. Aided by research and analysis, I have a great understanding of the business principles and statistical system softwares required to excel in a role like this, with experience in customer service, data entry, and data analysis. I am looking to enhance my soft & hard skills while aiding the corporation's values.
Overview
3
3
years of professional experience
Work History
Student Peer
Office Of Financial Aid, UCI
Irvine, California
04.2025 - Current
- Assisted students with financial aid applications and eligibility requirements.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed customer accounts and updated information accurately.
- Analyze financial data and award packages
- Provide steps for loan repayment and loan issuance.
- Help students and customers become more financially literate.
- Collaborate with the fiscal and scholarship departments to resolve financial issues.
- Reviewed and verified documentation for accuracy and compliance with regulations.
- Maintained up-to-date knowledge of financial aid policies and federal funding.
Student Assistant
UCI International Center
Irvine, CA
02.2024 - 06.2025
- Assisted international students with general inquiries and provided guidance to help them navigate their arrival & departure steps.
- Provided administrative support such as filing, photocopying, scanning, and sorting mail.
- Answered incoming phone calls to address questions or transfer to appropriate staff members.
- Data Entry for employment & visa processing
- Appointment Scheduling
Sales Associate/ Consultant
AT&T
Cudahy, CA
07.2023 - 12.2023
- Used a consultative sales approach, guiding customers through their service options.
- Worked in a fast-paced & competitive environment
- Stayed current with evolving technology to meet customer needs & sales goals
- Provide technical support to clientele and other phone providers
- Assist in the setup of devices & internet services
- Assist and resolve billing inquiries through the analysis of past and due payments
- Manually updating claims, submitting system overrides, or submission clarification coding
- Create sales reports to assure optimal cash flow for store location
- Completed monetary transactions - Reviewed checks & excel spreadsheets to record transactions
- Assisted with closing duties such as counting money & reconciling receipts
- Processed payments, returns, and exchanges
Clerical Student Assistant
University of California Irvine CARE Office
Irvine, CA
11.2022 - 06.2023
- Offer support services (assault resources & educational information) to members of UCI
- Coordinate and develop projects and events
- Completed various administrative tasks
- Worked and managed multiple tasks to meet established deadlines
- Answered incoming calls and responded to inquiries and messages using professional etiquette
- Developed and updated departmental websites
- Supported staff by performing data entry and completing administrative duties- Excel spreadsheet creation.
Education
Business Economics, B.A -
University of California Irvine
Irvine, CA06.2026
High School Diploma -
STEAM Legacy High School
South Gate, CA06.2022
Skills
- Time management
- Customer service
- Fast learner
- Team development
- Email & telephone etiquette
- Social media content creation
- Office Management
- Report Analysis
- Payment Processing
- Microsoft Office/Excel
- Document processing
- Effective communication skills
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Student Peer
Office Of Financial Aid, UCI
04.2025 - Current
Student Assistant
UCI International Center
02.2024 - 06.2025
Sales Associate/ Consultant
AT&T
07.2023 - 12.2023
Clerical Student Assistant
University of California Irvine CARE Office
11.2022 - 06.2023
Business Economics, B.A -
University of California Irvine
High School Diploma -
STEAM Legacy High School