Alexa Cervantes
Phoenix ,AZ
Summary
Dynamic professional with a strong work ethic and integrity, experienced in customer service at TRSB LLC. Proven ability to enhance customer satisfaction through effective communication and attention to detail. Skilled in cash handling and team collaboration, consistently exceeding productivity goals while maintaining a clean and organized environment.
Overview
8
8
years of professional experience
Work History
Cashier/ Costumer Service
TRSB LLC
Phoenix
02.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers daily.
- Provided exceptional customer service by addressing inquiries and resolving issues.
- Assisted in training new staff on cash handling procedures and store policies.
- Collaborated with team members to ensure a seamless checkout experience for customers.
- Managed promotional displays to enhance product visibility and drive sales initiatives.
- Monitored store environment for safety compliance, ensuring a secure shopping experience for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Painter
SLM 1 LLC
Phoenix
07.2024 - 11.2024
- Prepared surfaces by cleaning, sanding, and priming for optimal paint adhesion.
- Applied various types of paint using brushes, rollers, and sprayers to achieve desired finishes.
- Ensured compliance with safety protocols and proper handling of hazardous materials during painting processes.
- Collaborated with team members to complete projects efficiently within specified timelines.
- Inspected finished work for quality assurance, addressing imperfections promptly to meet standards.
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared surfaces for painting by cleaning, sanding, and repairing defects to ensure smooth results.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Managed inventory of supplies and ensured proper maintenance of painting equipment for optimal performance on each job site.
- Achieved consistent quality control standards throughout entire workspaces by conducting regular inspections during ongoing projects.
Painter / Maintenance Assistant
Desert Peak Care Center
Phoenix
10.2023 - 03.2024
- Prepared surfaces by cleaning, sanding, and priming for optimal paint application.
- Applied various painting techniques to ensure a smooth and even finish on walls and ceilings.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Inspected completed work for quality assurance, ensuring adherence to safety standards.
Painter
E & S Pros LLC
Phoenix, AZ
07.2018 - 01.2023
- Maintained inventory of painting supplies and tools, ensuring readiness for upcoming jobs.
- Assisted in training new staff on safety practices and painting techniques to enhance team performance.
- Safely operated ladders to complete large-scale jobs efficiently.
- Exceeded client expectations by consistently delivering high-quality workmanship within established timelines.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
- Evaluated completed work for quality and adherence to standards and client requirements.
- Increased client satisfaction by providing accurate color consultations and recommendations.
Packing, Shipping, and Receiving Assembler
Geodis Logistics
Phoenix
07.2017 - 09.2017
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Inspected incoming shipments for quality assurance and compliance with specifications.
- Coordinated logistics for shipping, including labeling and documentation preparation.
- Managed inventory levels through regular cycle counts and stock rotation practices.
- Collaborated with team members to streamline packing processes and reduce delays.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
Education
No Degree -
Trevor G Brown Hs
Phoenix, AZSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Product restocking
- Merchandise restocking
- Attention to detail
- Order packaging
- Computer literacy
Languages
Spanish
Native or Bilingual
English
Limited Working
Timeline
Cashier/ Costumer Service
TRSB LLC
02.2025 - 08.2025
Painter
SLM 1 LLC
07.2024 - 11.2024
Painter / Maintenance Assistant
Desert Peak Care Center
10.2023 - 03.2024
Painter
E & S Pros LLC
07.2018 - 01.2023
Packing, Shipping, and Receiving Assembler
Geodis Logistics
07.2017 - 09.2017
No Degree -
Trevor G Brown Hs