Alexa Chavez

• Streamlined communication between clients and internal teams for seamless project execution.
• Ensured timely response to client inquiries by maintaining open lines of communication through email correspondence or phone calls.
• Escalated issues to appropriate channels as necessary.
• Coordinated meetings, calls, and demos for 100+ person account management team.
• Fostered a positive work environment by actively participating in team-building activities and demonstrating commitment to the success of coworkers and clients alike.
• Maintained detailed records of account activities, ensuring accurate invoicing and budget tracking processes were in place.
• Developed strong relationships with key stakeholders, fostering trust and long-term collaboration between clients and agency partners.
• Updated internal databases with account information to maintain concise, clear records.
• Supported senior account managers in strategic planning initiatives aimed at growing existing accounts or acquiring new business opportunities.
• Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
• Analyzed invoices to detect discrepancies, duplicate payments and overpayments.
• Facilitated weekly status reports, project documentation and client billing.
• Asked appropriate open-ended questions to discover customers' needs and requirements.
• Acted as a liaison between various departments within the organization, facilitating smooth collaboration on shared projects or initiatives.
• Enhanced client satisfaction by effectively managing multiple projects and ensuring timely delivery.
• Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes, and services.
• Conducted thorough market research to identify new opportunities for account growth.
• Developed strong relationships with clients to encourage repeat business and referrals.
• Streamlined billing processes, resulting in timely invoicing and improved cash flow.
• Supported resolution of client issues, minimizing disruptions and maintaining trust.
• Increased account retention through proactive outreach and personalized follow-ups, addressing client concerns and needs.
• Coordinated cross-departmental efforts to meet client needs, fostering collaborative environment and holistic service approach.
• Analyzed client feedback to identify areas for improvement, driving continuous enhancements to services and processes.
• Enhanced client satisfaction by meticulously organizing and updating account information, ensuring accuracy and easy access.
• Improved team efficiency by implementing new CRM system, reducing time spent on manual data entry.
• Organized and updated account databases, ensuring team members had access to current and accurate information.
• Facilitated onboarding of new clients, ensuring smooth transition and positive initial experience.
• Completed weekly payroll for 100+ employees.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Developed internal requirements and standards to minimize regulatory risks and liability across programs.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
• Interceded between employees during arguments and diffused tense situations.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

• Managed over 100 properties, ensuring optimal maintenance and customer satisfaction

• Coordinated with various vendors for property upkeep, demonstrating superior communication skills

• Successfully signed 50 new leases annually and renewed over 100, showcasing persuasive negotiation abilities

• Resolved landlord/tenant disputes effectively, adhering to Kansas State and Federal laws

• Ensured timely collection and disbursement of rent and maintenance payments, maintaining financial accuracy

• Streamlined property management processes, enhancing efficiency and tenant satisfaction.

• Boosted lease renewals by 20% through strategic negotiations and relationship building.

• Implemented a digital payment system, reducing late payments by 15%.

• Overhauled tenant screening process, decreasing eviction rates by 10%.

• Developed a tenant retention program that increased long-term leases by 25%.

Optimized vendor contracts, cutting costs by 10% while maintaining property standards