Driven and energetic Retail Manager bringing ten years of expertise in personnel training and development. Proven history of applying strong relationship building, decision making and planning strengths to promote business objectives. Commended for managing high-volume task loads with efficiency and effective delegation. Human Resources Manager offering ten years of management experience and development of high-performing teams through recruitment, training, organizational development and evaluation of performance. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee payroll and benefits and working with executive team to develop talent acquisition and retention goals. Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Hi, I’m
Alexa Clement
Houma,LA
Summary
Overview
9
years of professional experience
Work History
WalmartHouma,, LA
Front End Manager
10.2022 - Current
Job overview
- Managed customer complaints and rectified issues to complete satisfaction.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Reviewed employee performance and determined areas in need of improvement.
- Cultivated strong customer relations and developed effective customer service standards.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Welcomed large volume of guests and improved overall customer service.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Collaborated with security staff and law enforcement on shoplifting and vandalism response.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Evaluated financial reports and trend forecasts.
- Planned staff and training meetings and scheduled conference rooms.
- Created and directed robust training and mentoring strategies.
WalmartDonaldsonville, LA
Operations Manager
07.2022 - 10.2022
Job overview
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Addressed customer concerns with suitable solutions.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Conducted employee observations and documented findings.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Supported accident investigations and prepared related paperwork.
- Monitored resource use to achieve set goals within budget constraints.
- Resolved challenges associated with company websites, vendors and telecoms.
WalmartHouma, LA
Human Resources Manager
10.2021 - 07.2022
Job overview
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Worked with management to create performance measurement, employee development and employee compensation strategies.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Directed HR programs, policies and processes to improve operational efficiency.
- Recruited new employees and built relationships, driving visibility.
- Provided HR consultation services to leadership and department heads.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Managed full-cycle human resource operational activities to maximize HR employee performance.
- Held exit interviews and documented information discussed with employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Used data and analytics to improve company processes for recruitment, selection and onboarding.
- Anticipated and responded to emerging business needs by serving as change advocate.
- Advised leadership and personnel on driving HR policies and business strategy implementation.
- Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
WalmartHouma, LA
Sales Associate
11.2017 - 10.2021
Job overview
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Increased purchase amounts by cross-selling with similar products.
- Adhered to company initiatives and achieved established goals.
Dollar GeneralHouma, LA
Store Manager
02.2014 - 04.2021
Job overview
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Education
Southern New Hampshire UniversityHooksett, NH
Some College (No Degree) from Business Administration
University Overview
University of DenverDenver, CO
Some College (No Degree) from Business Management
University Overview
L.E. Fletcher Technical Community CollegeSchriever, LA
Bachelor of Science from Operations Management
University Overview
Skills
- Human Resources Operations
- Corrective Action Planning
- Performance Assessment
- Compliance
- Team Building and Leadership
- Bank and Safe Deposits
- Outstanding Communication Skills
- Retail Inventory Management
- MS Office Proficient
- Customer Service Management
- Employee Supervision and Motivation
- Shift Scheduling
- Verbal and Written Communication
- Staff Training and Development
- Operational Budgeting
- Multitasking and Organization
- Staff Supervision
- Budgeting and Cost Control
- Customer Service
- Work Planning and Prioritization
- Operations Management
- Sales Professional
- Delegating Work
- Reliable
- Strategic Thinker
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Timeline
Front End Manager
Walmart
10.2022 - Current
Operations Manager
Walmart
07.2022 - 10.2022
Human Resources Manager
Walmart
10.2021 - 07.2022
Sales Associate
Walmart
11.2017 - 10.2021
Store Manager
Dollar General
02.2014 - 04.2021
Southern New Hampshire University
Some College (No Degree) from Business Administration
University of Denver
Some College (No Degree) from Business Management
L.E. Fletcher Technical Community College
Bachelor of Science from Operations Management