Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alexa Cole

Reedsport,OR

Summary

Goal-driven Practice Administrator well versed in enhancing operational efficiency and elevating the standard of care. Expertise in fostering team collaboration and adapting to evolving demands while ensuring seamless service delivery. Proficient in streamlining processes to boost satisfaction while maintaining a strategic focus on organizational goals. Committed to leveraging effective communication skills to drive initiatives that support staff engagement and improve patient outcomes.

Overview

11
11
years of professional experience

Work History

Practice Administrator

Vituity
03.2024 - Current
  • As the Practice Administrator of Bay Area Hospital, Lower Umpqua Hospital and CHI St. Anthony, common duties include:
  • Act as the operational administrator for the site Vituity leadership and as the interface for the practice to the hospital and community.
  • Act as the front-line liaison for the provider team with hospital C-Suite, nursing leadership, nursing staff, and Vituity support team.
  • Provide executive support to the site medical director and site management team to meet contract expectations.
  • Provide support for all site financials to include, but not limited to, contract stipends, expense reimbursements, and site payroll timecards.
  • Act as the super user for all Vituity software applications and as a point person for hospital software and hardware systems.
  • As appropriate to site practice, provide support to Vituity providers acting as a percipient witness in criminal or civil disputes including, but not limited to, receiving and routing subpoenas, scheduling depositions and trial testimony as applicable, development of a provider fee schedule, and including malpractice carrier as appropriate.
  • Provide office management to include, but not limited to, all aspects of meeting management, office systems, supplies, site events, and customer service.
  • Facilitate all aspects of the daily patient census and attend daily multi-disciplinary rounds.
  • As applicable to the site practice, responsible for all aspects of the site clinical schedules to ensure adequate coverage with no disruption to patient care.
  • Collect, track, and analyze all site financial and operational data.
  • Project management as needed of the site operational programs to include, but not limited to, Operations Meetings, Patient Experience Program, Quality/Performance Improvement Program, Advanced Provider and/or Scribe Programs, and Student or Resident rotations.
  • Ensure all aspects of recruiting and on-boarding are completed for new providers and employees as well as locums and reservists and/or residents and students.
  • Ensure all licensed providers complete their credentialing timely and appropriately for their licensing, certificates, and credentials required by Vituity and hospital Medical Staff Office.
  • Ensure all site partners and employees remain in compliance with Vituity and hospital programs and other mandated training or requests.
  • Act as the point person for all Vituity People Operations (Human Resources) relations to include, but not limited to, ensuring accurate site roster and compliance with employment law and Vituity policies.
  • Develop and maintain site orientation checklists and manuals.
  • Collaborate with Medical Director and Site Management Team in developing and maintaining site practice policies and procedures.
  • As applicable to practice line, responsible for all medical records and data submission to Revenue Cycle Management in a timely manner and responsible for appropriate charge capture in designated system, sending notices and follow up as appropriate.
  • Ensure billing and documentation compliance through completion of site WIP/TAD lists, answering provider routine questions, and schedule/hosting/participating in the monthly meeting with Revenue Cycle Management billing team.
  • Ensure completion of mandated forms and requests as appropriate to include, but not limited to, death certificates, physician office requests, State specific Workers Compensation and Motor Vehicle Department reporting compliance, and pharmacy requests.

Crew Member

BJ's Ice Cream Parlor
08.2023 - 08.2024
  • Assist customers with questions regarding any product within the store.
  • Greeting customers in a friendly manner.
  • Scooping ice cream, preparing sundaes, preparing milkshakes and much more.
  • Collecting payment from customers such as cash, credit/debit and/or gift cards.
  • Regularly stocking inventory throughout the store.
  • Adhering to health and safety guidelines.

Animal Care Technician

Oregon Coast Humane Society
01.2024 - 04.2024
  • Promote a humane and caring environment toward all animals and always treat all animals humanely, properly, and with compassion.
  • Ability to humanely handle and restrain animals, including difficult to control potentially dangerous animals.
  • Clean and maintain kennels and animal living areas daily, providing an odor free and low stress environment.
  • Help as needed with the check-in of new animals and inspections.
  • Monitored animal behavior to detect any signs of distress, illness, or injury, taking appropriate action when necessary.
  • Provide animal enrichment to include playtime with toys and activities.
  • Maintain current knowledge of animals on premises, and accurately describe animals to the public using objective characteristics and behaviors.
  • Monitor the health and well-being of the animals on an ongoing basis, rapidly identify any medical or behavioral concerns and immediately report to management.
  • Administer daily medications and treatment according to instructions.
  • Educate adopters, discuss medical and behavioral issues, and provide written materials as needed.
  • Assist other employees, clients, and volunteers in a cheerful and respectful manner as a representative of OCHS.
  • Ensured proper nutrition for various species by preparing specialized diets and feeding schedules.

Lead Scribe

Mercy Medical Center
08.2016 - 08.2023


  • Streamlined physician workflow by transcribing medical information in real-time during patient consultations.
  • Providing blankets and/or food and drinks for the patients
  • Utilize downtime with extra charting or assisting the providers
  • Maintained patient confidentiality by adhering to HIPAA guidelines and other applicable privacy regulations throughout the documentation process.
  • Reduced errors in medical records through meticulous attention to detail and thorough knowledge of medical terminology.
  • Additional Lead Scribe duties for around 16 scribes include:
  • Approving and changing the schedule for shift trades
  • Covering sick calls
  • Setting up meetings quarterly and for evaluation purposes
  • Signing time cards twice a month
  • Approving vacation time, sick time and overtime
  • Assisting with assessments on raises
  • Chart evaluations
  • Involvement with the interview process, hiring process, and train each scribe once they have been fully hired onto our team
  • Often, over the past 4 years, I will take over for the ED's Practice Administrator when she is out of office or on vacations. My duties at this time include:
  • Assisting with the providers needs
  • Assisting in the patients needs
  • Scheduling meetings
  • Taking minutes during meetings
  • Calendar management for the Medical Director
  • Submitting reimbursements
  • Assisting in recruitment
  • Answering or returning phone calls
  • Chart reconciliation
  • Managing operation needs throughout the Emergency Department
  • Typically working in the office on days that are not scheduled for scribing for up to 15 hours a week. In the summer usually 20 hours a week as the Administrator is away.

Kennel Crew

Bailey Veterinary Clinic
10.2022 - 02.2023
  • Assisting vet techs and veterinarians by handling or restraining various animals
  • Walking/feeding animals
  • Interacting with clients
  • Keeping the clinic in clean working order
  • Making sure various medical supplies are kept stocked
  • Keeping all laundry going

Crew Member

Burger King
08.2014 - 08.2016
  • Crew member, Burger King, Sutherlin, Oregon
  • Aug. 2014 - Aug. 2016
  • At Burger King I was able to multi-task as requested. This included working the front cash register, working the drive through window, restocking, preparing food in the kitchen, opening and closing the store.

Education

High School Diploma -

Sutherlin High School
Sutherlin, OR
06.2016

Associate's Degree - General Studies

Umpqua Community College
Roseburg, OR
07.2023

Bachelor's in Healthcare Administration - Healthcare Administration

The University of Arizona Global Campus
Remote
06-2027

Skills

  • Performance evaluation expertise
  • Proficient in HIPAA compliance regulations
  • Proficient in operations management
  • Extensive experience in new hire integration
  • Over seven years of supervisory experience
  • Proficient in managing scheduling logistics
  • Experience in patient engagement
  • Proficient in payroll processing
  • Experienced in recruitment processes
  • Leadership experience
  • Proficient in conducting interviews
  • Experienced in Microsoft Office applications

Timeline

Practice Administrator

Vituity
03.2024 - Current

Animal Care Technician

Oregon Coast Humane Society
01.2024 - 04.2024

Crew Member

BJ's Ice Cream Parlor
08.2023 - 08.2024

Kennel Crew

Bailey Veterinary Clinic
10.2022 - 02.2023

Lead Scribe

Mercy Medical Center
08.2016 - 08.2023

Crew Member

Burger King
08.2014 - 08.2016

High School Diploma -

Sutherlin High School

Associate's Degree - General Studies

Umpqua Community College

Bachelor's in Healthcare Administration - Healthcare Administration

The University of Arizona Global Campus

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