Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Alexa Coleman

Jacksonville,FL

Summary

Responsible retail professional with excellent sales, service, and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

4
4
years of professional experience

Work History

Retail Associate

TJ Maxx
Virginia Beach, VA
03.2023 - 05.2024
  • Assisted customers with product selection and inquiries.
  • Organized merchandise displays to enhance store presentation.
  • Operated point-of-sale system for efficient transaction processing.
  • Collaborated with team members to enhance customer service experiences.
  • Trained new associates on store policies and procedures.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted customers in finding products, answered questions, and made product recommendations.
  • Engaged with customers to determine appropriate items to fit needs.
  • Performed price checks on items requested by customers.
  • Resolved customer complaints in a professional manner.
  • Assisted customers by phone regarding store operations, products, promotions and orders.
  • Handled returns and exchanges according to company policy.
  • Conducted regular stock counts to verify accuracy of inventory records.
  • Followed loss prevention strategies, minimizing theft.
  • Ensured compliance with all company policies and procedures.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Crew Member

Dunkin Donuts
Lawrenceburg, TN
04.2021 - 02.2023
  • Prepared food and beverages according to company standards.
  • Maintained cleanliness and organization in the service area.
  • Assisted customers in selecting menu items with friendly service.
  • Operated cash register and processed customer transactions efficiently.
  • Collaborated with team members to ensure smooth operations during busy periods.
  • Followed health and safety guidelines for food preparation and handling.
  • Trained new staff on service procedures and company policies.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Drove team success by quickly completing assigned tasks.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Crew Member

Scootin Lu’s
Summertown, TN
05.2020 - 07.2020
  • Maintained cleanliness and organization in the service area.
  • Assisted customers in selecting menu items with friendly service.
  • Operated cash register and processed customer transactions efficiently.
  • Trained new staff on service procedures and company policies.
  • Served food quickly for positive guest experiences.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

Summertown High School
Summertown, TN

Skills

  • Extroverted
  • Customer service
  • Cash register operation
  • Product knowledge
  • Merchandising display
  • Inventory management
  • Customer relationship management
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Training new staff
  • Attention to detail
  • Time management
  • Adaptation to change
  • Loss prevention awareness
  • Positive and engaging demeanor
  • Cash handling accuracy
  • Reliability and punctuality
  • Customer engagement
  • Point of sale systems
  • Hospitality and accommodation
  • Approachability
  • Store opening and closing
  • Friendly and outgoing
  • Calm demeanor
  • Upselling and cross selling
  • Positive and professional

Awards

Awarded Cum Laude graduating High School.

Languages

English

Timeline

Retail Associate

TJ Maxx
03.2023 - 05.2024

Crew Member

Dunkin Donuts
04.2021 - 02.2023

Crew Member

Scootin Lu’s
05.2020 - 07.2020

High School Diploma -

Summertown High School

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